Bodyshop Senior Customer Service Advisor

2 months ago

Exeter, United Kingdom Performance Resourcing Full time

**Senior Customer Service Advisor**
Exeter
£26,500 - £32,000 OTE/annum. Monday - Friday.

We are recruiting a **Senior Customer Service Advisor **for a Vehicle Accident Repair Centre in the Exeter area.

**A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

**Join a friendly local team,** and you’ll soon discover that we’ll invest both in our business and in you.

**Responsibilities**
- Welcome visitors by greeting them, in person or on the telephone; answering or referring enquiries and oversees day to day running of front of house.
- Directs visitors by via employee and department directories.
- Maintains security by following procedures; monitoring visitors book.
- Maintains telephone system by following Company instructions for phone operations.
- Creates a safe and clean Reception and waiting area(s) by complying Site requirements.
- Process customer and work provider enquires and bookings.
- Providing updates for customer and work providers for repairs in progress.
- Complete customer vehicles check in for repairs and handover at completion.
- Completing certificates for repairs.
- Contributes to the team by accomplishing related tasks as needed.
- Co-ordinates stationery and refreshment replenishment systems efficiently
- Maintain records within the internal database on a daily basis.
- Assist with updating manufacturer database systems.
- Assists with all matters relating to H&S.
- Assists with invoicing and Purchase Ledger Control.
- Assists with office administration tasks as required.
- Workplace pension (salary exchange option).
- Life assurance.
- 25 days holiday plus bank holidays (pro rata for part time).
- Family friendly policies.
- Cycle to work scheme.
- Refer a friend rewards.
- Discounted MOT, products, parts & servicing in addition to being a great place to work.
- Monday-Friday, 42.5 hours per week

Please visit the Performance Resourcing website to view our Privacy Policy.

**Performance Resourcing** have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

**Salary**: £26,500.00-£32,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (required)

Work Location: One location

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