Customer Experience Manager
2 days ago
Customer Experience Manager
Entry Level
Remote position
As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing recommendations, and resolving any issues that may arise before, during, or after the trip.
Key Responsibilities:
- Client Assistance:
- Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
- Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
- Assist clients in booking flights, accommodations, transportation, tours, activities, and other travel-related services.
- Itinerary Planning:
- Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
- Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.
- Documentation and Payments:
- Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
- Collect payments, process transactions, and issue tickets or vouchers in compliance with company policies and procedures.
- Problem Resolution:
- Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
- Collaborate with relevant stakeholders, including airlines, hotels, and tour operators, to resolve issues such as flight delays, accommodation changes, or unexpected emergencies.
- Product Knowledge and Research:
- Stay updated on travel trends, industry developments, and destination information to provide accurate and insightful advice to clients.
- Continuously research and evaluate new travel products, services, and destinations to expand offerings and enhance the overall customer experience.
- Administrative Tasks:
- Maintain accurate records of client interactions, bookings, payments, and other relevant information using computerized systems or databases.
- Prepare and distribute travel documents, confirmations, and itineraries to clients in a timely manner.
-
Customer Experience Manager
4 weeks ago
United Kingdom MICHELIN Connected Fleet Full timeRole: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...
-
Customer Experience Manager
2 days ago
United Kingdom Dream Travel by Cheryl Full timeCustomer Experience ManagerEntry LevelRemote positionAs a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Customer Experience Manager
2 days ago
United Kingdom Dream Travel by Cheryl Full timeCustomer Experience ManagerEntry LevelRemote positionAs a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Customer Experience Manager
1 day ago
United Kingdom Dream Travel by Cheryl Full timeCustomer Experience Manager Entry Level Remote position As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Customer Experience Manager
2 days ago
united kingdom Dream Travel by Cheryl Full timeCustomer Experience Manager Entry Level Remote position As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
United Kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful...
-
United Kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful...
-
United Kingdom Experience This Full timeAbout Us:At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology.We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful spreadsheets and...
-
United Kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful spreadsheets...
-
United Kingdom Experience This Full timeAbout Us:At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology.We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful spreadsheets and...
-
united kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful spreadsheets...
-
Customer Experience Manager- Customer Care
4 weeks ago
United Kingdom MICHELIN Connected Fleet Full timeMidlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new...
-
Customer Experience Manager- Customer Care
2 days ago
United Kingdom Dream Travel by Cheryl Full timeCustomer Experience Manager Entry Level Remote position As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Customer Experience Manager- Customer Care
2 days ago
United Kingdom Dream Travel by Cheryl Full timeCustomer Experience Manager Entry Level Remote position As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing...
-
Account Director Full or Part-time
2 days ago
United Kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful...
-
Account Director Full or Part-time
2 days ago
United Kingdom Experience This Full timeAbout Us: At Experience This, we help some of the best Brands in the world to execute brilliant Brand experiences via our bespoke Marketing Technology. We are transforming the Customer Marketing landscape by automating the booking, management, and measurement of physical and digital marketing campaigns, which are otherwise organised by painful...
-
Customer Experience Executive
2 days ago
United Kingdom Liforme (B Corp Certified) Full timeLife is short, make it count. Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified. We are a dynamic, fast growing (2019 Sunday Times Fast Track 100), privately owned and digitally native company in the Yoga & Wellness Sector with...
-
Customer Experience Executive
2 days ago
United Kingdom Liforme (B Corp Certified) Full timeLife is short, make it count. Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified. We are a dynamic, fast growing (2019 Sunday Times Fast Track 100), privately owned and digitally native company in the Yoga & Wellness Sector with...
-
Customer Experience Executive
2 days ago
united kingdom Liforme (B Corp Certified) Full timeLife is short, make it count. Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified. We are a dynamic, fast growing (2019 Sunday Times Fast Track 100), privately owned and digitally native company in the Yoga & Wellness Sector with...
-
Director Customer Experience
2 days ago
United Kingdom MacGregor Black Full timeDirector Customer Experience Are you passionate about delivering exceptional client experiences in the sporting goods industry? Do you have the strategic vision and leadership skills to drive global CRM and clienteling initiatives? Are you ready to lead a world-class team in creating a 360-degree client strategy that sets industry benchmarks? MacGregor...
