3rd Line Support

2 weeks ago

United Kingdom Superstars Full time €380

Job Role: IT Provisioning Engineer (3rd Line Support) Rates: £380 per day (Outside IR35)
Role Type: Contract 3 months (extendable*)
My client, an innovative accelerator company specializing in digital transformation, working with a diverse range of clients is looking for IT Provisioning Engineers with 3-5 years proven industry across multiple projects.

The company mission is to drive growth and success for businesses through cutting-edge technology solutions. We are looking for an experienced individual with a strong background in software development, cloud technologies, systems administration with Unix/Linux and network fundamentals.

We’re looking for an IT Provisioning Engineer, one of their pioneering Equity Hubs delivery Managed Services to their Small, Medium & Enterprise business customer in collaboration with the client Business IT Hubs, a franchise network of IT Managed Service providers across the UK.

Microsoft 365
Networks, routing & security
You will be taking their configurations and populating the knowledge base, whilst implementing new technologies from their approved portfolio where required. You should often be re-configuring existing technologies to meet their minimum supported configuration whilst also assisting with pre-sales scoping and quoting.

1st Line support and incident resolution using the tools provided & experience.
2nd Line support & manufacturer engagement.
Accuracy of data is key when updating the ticketing system and knowledge base.

The successful candidate should have previous working experience within an IT Support Environment, providing resolution directly to the end user.

Strong demonstrable networking skills, across WLAN, WAN, LAN configuration and troubleshooting.
Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
Previous experience delivering support for installs, configurations, software and equipment repair – inclusive of laptops, desktops, phones, and cloud services.
Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.

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