Account Executive

4 weeks ago

Epping Forest Essex, United Kingdom The Delta Group Full time

Job Title: Account Manager

Department: Client Services

Reporting to: Account Director

Remote: Hybrid working (3 days office / 2 days WFH)

We are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.

We provide in-store point of sale (POS) solutions to a leading retailer. In addition, we work with their in-house creative team to provide artwork creation / adaptation and design work. Our core services are that of in-store POS production for weekly and seasonal campaigns, but also include liaison with their Regional Managers to deliver effective Local Store Marketing and in-store signage installation services, often across their full estate of approximately 900 stores across the UK. Our client operates as a lean team and we work to drive automation and efficiencies in the way we deliver our services to them.

Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.

Take briefs from Account Director or client and ensure that all relevant information is captured.

Delta’s proprietary campaign planning system to create production briefs; Integrated business management system to capture project details and fulfil all associated administration

Discuss with Account Director and take ownership in finding the solution.

Manage client expectations and aim to deliver exceptional service.

Take a hands-on approach to issue resolution with the client and Account Director.

Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell’ these in.

Plan and brief projects as requested by the client or AD taking full responsibility for service delivery.

Attend client briefing meetings as and when required, offering advice and support.

Attend installations at client sites where needed. .

Support client and internal teams with any post campaign follow ups, issue resolution etc.

Work with the Account Director to create any required business/client reporting or forecasting.

Project management, comfortable working to critical paths and managing expectations and risk

Experience in business / project reporting.

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