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CSM Manager

2 months ago

United Kingdom Paper Run Full time

As a Customer Success Manager, you will play a crucial role in onboarding new clients and managing existing accounts. You will be the primary point of contact for customers, guiding them through their setup, ensuring they understand how to maximize the value of Paper Run's platform, and helping them achieve measurable marketing success.

Own the customer onboarding process, ensuring smooth integration with their systems (eCommerce platforms like Shopify, as well as CDPs and email marketing platforms like Klaviyo)
Act as the main point of contact for customers, managing accounts and ensuring long-term client success
Help clients design, test, and measure the impact of new and existing flows, using our live reporting dashboards 
Identify opportunities for upselling and cross-selling additional services

2+ years of experience in customer success, account management, or onboarding within the eCommerce or marketing technology space (experience with CRM, email marketing, or ESPs like Klaviyo is a plus).
~ Familiarity with marketing automation tools and processes
~ Experience working with eCommerce/DTC brands or digital marketing agencies preferred
~ Work with a fast-growing, innovative company disrupting the marketing automation space
Significant opportunity for career growth as Paper Run scales

This role is offered remotely (across any country) or onsite in our London offices.