Availability & Capacity Manager - SC Cleared

3 weeks ago


Preston Lancashire, United Kingdom Whitehall Resources Full time
This position is no longer open for applications

Availability & Capacity Manager - SC Cleared

Whitehall Resources are currently looking for a Availability & Capacity Manager based in Cumbria for a 6 month contract.

*** MUST HOLD CURRENT/ACTIVE SC CLEARANCE ***

*** INSIDE IR35 ***

Job Description:
The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved

Main Responsibilities:
  • Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
  • Establish and maintain comprehensive capacity management planning process considering current and future demand.
  • Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
  • Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
  • Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
  • Ensure that stakeholder resources are appropriately identified and coached.
  • Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
  • Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
  • Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
  • Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
  • Ensures high quality reports are produced and manages associated management actions
  • Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
  • Adherence to Availability & Capacity Management Policies, Guidelines and Process
  • Builds and maintains effective working relationships with Customers and Suppliers
  • Leads operational and management-oriented meetings
  • Provides feeds into the Continuous Service Improvement process where appropriate


Key Skills:

  • Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
  • Computer systems knowledge, integration, and architecture concepts
  • Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
  • Understanding of cross systems interrelations in context of the global business process
  • Understanding of Service Management Framework
  • Quality documentation and report writing ability
  • General management skills (time management, communication skills and staff management)
  • Experience of managing meetings and facilitation skills
  • Experience of working with 3rd parties
Name:

Please include your first and last name.

Email: @

Phone:

Please include your country code.

CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

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