Availability & Capacity Manager - SC Cleared
3 weeks ago
Availability & Capacity Manager - SC Cleared
Whitehall Resources are currently looking for a Availability & Capacity Manager based in Cumbria for a 6 month contract. *** MUST HOLD CURRENT/ACTIVE SC CLEARANCE ****** INSIDE IR35 *** Job Description:The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Main Responsibilities:
- Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
- Establish and maintain comprehensive capacity management planning process considering current and future demand.
- Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
- Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
- Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
- Ensure that stakeholder resources are appropriately identified and coached.
- Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
- Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
- Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
- Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
- Ensures high quality reports are produced and manages associated management actions
- Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
- Adherence to Availability & Capacity Management Policies, Guidelines and Process
- Builds and maintains effective working relationships with Customers and Suppliers
- Leads operational and management-oriented meetings
- Provides feeds into the Continuous Service Improvement process where appropriate
Key Skills:
- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
- Computer systems knowledge, integration, and architecture concepts
- Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
- Understanding of cross systems interrelations in context of the global business process
- Understanding of Service Management Framework
- Quality documentation and report writing ability
- General management skills (time management, communication skills and staff management)
- Experience of managing meetings and facilitation skills
- Experience of working with 3rd parties
Please include your first and last name.
Email: @
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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