Service Desk Analyst

2 weeks ago


United Kingdom in Newbury Full time

x3 newly createdsupport roles where you'll be working in a customer facingenvironment.

You will be a part of anorganisation with a real cause for good and is nationally recognised.

Location: You can be basedanywhere in the UK as it's remote support. There are offices inLondon, Salford, Leicester, and Nottingham (and many more in the UK).

Your role as a DesktopSupport Analyst (x3):

  • Providing high level ofcustomer service support remotely as required.
  • Ensuring thatall tickets are logged and resolved in a timely and effective manner(according to defines SLAs).
  • Evaluating problems and requestsand selecting the most appropriate solution within corporateguidelines.
  • You'll gain exposure to Windows Server, AD,Office 365, and Microsoft Suite.
  • Remote Support – Resolving tickets via ServiceNow
  • Desktop Support – walk ups, fixes, meeting rooms and againgenerally just being pro-active.

Ideally as a Desktop Support Analyst (x3):

  • You'll be passionate about customer service andpersonable.
  • Confident with support and eagerness to progresstechnical capabilities.
  • You'll be keen to help with acustomer first mindset.

Sound interesting?Please do apply directly for more detail.

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