Student Academic Adviser

4 weeks ago

Sefton Merseyside, United Kingdom Endeavour Full time

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.
Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.
We aim to be the leader in natural health education, producing experts that keep the world well. The Student Success Adviser will support a portfolio of students through their learning journey with the College. The primary focus is to drive student retention through active cohort management and progression planning. You will be able to offer timely and effective customer service and support to assist students with early intervention plans, course progression, re-enrolment, return to studies, course direction to completion outcomes.
Calling students, regular consultations, group consultations, support webinars and regular touchpoints across all stages of the student study journey, managing general enquiries, course progression planning and enrolment, study load management, study support access and documentation.
Identifying and proactively supporting any students at risk for failure or non-completion of studies and exit support strategies.
Drive re-enrolment and retention targets through efficient progression and re-enrolment planning consultations aligned with course outlines.
Actively participating in Student Orientation and engagement activities to support building student connections.
Providing regular updates on the success of your cohort from the student database and cohort dashboard management.
A relevant Bachelor’s degree and/or experience providing support to students
Customer service experience in a fast-paced professional environment with a passion for education and student support
Experience in a higher education setting preferred
Experience in using CRM systems and reporting
Ability to demonstrate the qualities of initiative, sensitivity, tact and loyalty and an appreciation for the need for confidentially and discretion
A student service mentality and respect for balancing both people, policies, procedures and business needs
We embrace diversity as part of our need for a culturally competent and confident workforce. We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour College include: 
~ Competitive remuneration and hybrid setup
~ Employee Assistance program
~ FREE UNLIMITED clinic consults in all of our disciplines (For further information on our clinics go to: 
~15% off all clinic dispensary and retail products
~ Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  
We celebrate diversity and we are committed to an inclusive work environment. 
Education, Training & Professional Development
Endeavour College of Natural Health formerly Australian College of Natural Medicine was established in 1975. We are committed to the future and success of Natural Health both in Australia and internationally. Providing the highest standard of education, the most informed curriculum and constant expansion, Endeavour College of Natural Health is now Australia's pre-eminent provider of education to the Natural Health sector. Endeavour College of Natural Health now offers six Bachelor Health Sciences Degree programs.
Endeavour College of Natural Health formerly Australian College of Natural Medicine was established in 1975. We are committed to the future and success of Natural Health both in Australia and internationally. Providing the highest standard of education, the most informed curriculum and constant expansion, Endeavour College of Natural Health is now Australia's pre-eminent provider of education to the Natural Health sector. Endeavour College of Natural Health now offers six Bachelor Health Sciences Degree programs.
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