Ecommerce Events

2 weeks ago

London, United Kingdom SEPHORA Full time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity

As our Events and App Specialist, you'll be at the forefront of crafting unforgettable experiences and optimising digital interactions. Joining forces with our dynamic team, you'll spearhead the implementation of captivating event shops and ensure seamless app functionality, all while delving into the realm of data-driven insights to enhance our customer journey.

What You'll Do

  • Work closely with the Senior E-commerce Manager to implement and oversee event shops, ensuring alignment with company objectives and standards.
  • Monitor the performance of event shops in the Quality Management system (QM) and provide recommendations for enhancements to optimize user experience and sales.
  • Responsible for uploading and managing App cards within the Digital Content Management (DCM) system, ensuring accuracy and adherence to best practices.
  • Create and test app links to ensure functionality and user-friendliness based on industry standards and company guidelines.
  • Generate weekly reports on app card performance, analysing key metrics and providing insights for improvement.
  • Manage User-Generated Content (UGC) on Product Detail Pages (PDP), including reporting on performance and implementing strategies for improvement.
  • Maintain the offers page, including banners and navigation, to ensure all promotions are accurately displayed and effectively communicated to customers.
  • Collaborate with the creative studio to develop artwork briefs for onsite events, offers pages, and app features, ensuring alignment with brand guidelines and marketing objectives.
  • Support Conversion Rate Optimization (CRO) projects, such as the out-of-stock journey, in coordination with relevant team members.
  • Conduct testing of user journeys and A/B testing to identify opportunities for continuous improvement in the customer experience.
What You'll Bring

  • Bachelor's degree in marketing, business, or related field preferred.
  • Proven experience in e-commerce, events management, or app management.
  • Strong understanding of digital content management systems and online merchandising best practices.
  • Excellent attention to detail and ability to manage multiple projects simultaneously.
  • Proficiency in data analysis and reporting, with the ability to derive actionable insights.
  • Familiarity with conversion rate optimization techniques and testing methodologies.
  • Strong communication skills, both written and verbal.
  • Ability to collaborate effectively with cross-functional teams.
  • Proactive attitude with a focus on problem-solving and innovation.
While at Sephora, You'll Enjoy...

  • The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
  • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. #J-18808-Ljbffr

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