Chief Product Officer

2 weeks ago

Castlereagh Co Down, United Kingdom Camlin Group Full time

Reporting to the Group CEO

The role of the Chief Product Officer is to direct and define the product vision, strategy & value proposition for multiple markets and customer segments throughout the Energy Industry.

Aligning closely with the Chief Technology Officer, and considering customer insight and wider market trends, this role is critical in determining the overarching strategy, development roadmap and lifecycle management for all Camlin’s SaaS, data, devices, service and support offerings.

Responsible for a team of Product Managers the Product Strategy team sets the global product/service portfolio line-up and direction, value proposition creation and commercial pricing framework to the respective markets (in close conjunction with regional teams.)

A visionary leader with a deep understanding of market trends, customer needs and technological advancements. Delight customers with best-in-class Net Promoter Scores and Product Satisfaction.

Product Strategy & Planning

  • Lead a team of high-performing Product Managers, setting the global product & service strategy, line-up, lifecycle, value proposition creation & commercial pricing framework.
  • Collaborate with the regional commercial & customer solutions / success teams to understand and consolidate the voice of the customer and competitive analysis.
  • Drive the product discovery process, ensuring our products align with customer needs and market trends, implementing a process for continuous prototyping before committing to full development, and user testing to quickly identify and address issues, ensuring products meet user expectations and requirements.
  • Defining new market opportunities, product positioning and differentiation, driving innovation by giving clear direction and requirements to the CTO’s technology teams for development.
  • Brief the commercial & marketing teams on product offerings and their respective solution & benefit cases targeting key personas.
  • Contribute, align and comply with Camlin’s sustainability, health safety & environment, legal, and information security policies.
  • Drive continuous improvement and cross-company collaboration.
  • Monitoring & optimizing revenue, GP, market share by category, segment and product line, refining product planning and line-up as appropriate.

Service & Support Strategy

  • Define the complete commercial product lifecycle strategy, including definition of the related service and support strategy.
  • Aligning closely with regional teams for customer & field service, the CTO’s teams for digital delivery & support, and the COO’s teams for SLAs, frameworks & governance.
  • Ensure overall product quality and health management.
  • Establish clear performance metrics and key performance indicators (KPIs) to measure and track product success. Define and monitor KPIs such as user engagement, retention rates, feature adoption, and customer satisfaction scores, field performance metrics, service metrics, product cost metrics using these metrics to inform product decisions as well as quality and cost improvements.

Product Usage Insights

  • Ensure comprehensive understanding of product usage & usability insights. Collaborating with the commercial insights team to consolidate and share learnings across the organisation.

Budget Setting, Reporting of Key Metrics and Return on Investment

  • Work closely with the CFO, CTO & COO to set appropriate holistic product planning investment levels both yearly and for mid-range planning. Report effectively on ROI, and adapt plans as necessary.

Personal Attributes:

  • Visionary leader with the ability to inspire and drive innovation.
  • Customer-focused mindset with a passion for delivering high-quality products and services.
  • Strategic thinker with a hands-on approach to problem-solving and execution.
  • Strong advocate for cross-functional collaboration and continuous improvement.

Skills and Competencies:

  • Demonstrated experience and understanding of product, service, and support planning and strategy driven by customer insights.
  • Proven track record of delivering ROI results.
  • Strong leadership and team management skills.
  • Excellent analytical, strategic thinking, and problem-solving abilities.
  • Exceptional communication and collaboration skills.

Requirements:

  • 10+ years' experience in a similar role
  • B2B experience ideally within a related industry background
  • At least 3 years in a Product Directorship position.
  • Demonstrated experience and understanding of product, service & support planning and strategy driven by customer insight with proven ROI results.

OUR VALUES

  • We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
  • We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
  • We will not accept the ‘way it’s always been done’ - Since Camlin’s inception, we have been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
  • We listen to learn - Whether it is our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
  • We are trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit and planet.

Benefits:

  • Competitive salary
  • Company Pension, Health Insurance, & Life Assurance Schemes
  • On-site parking
  • Hybrid working
  • Subsidised Gym Membership
  • Wellness programmes

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

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