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Chief Digital and Transformation Officer

2 months ago

Castlereagh Co Down, United Kingdom Camlin Group Full time

Aligning closely with the Chief Technology Officer, and considering customer insight and wider market trends, this role is critical in determining the overarching strategy, development roadmap and lifecycle management for all Camlin’s SaaS, data, devices, service and support offerings.

Responsible for a team of Product Managers the Product Strategy team sets the global product/service portfolio line-up and direction, value proposition creation and commercial pricing framework to the respective markets (in close conjunction with regional teams.)

A visionary leader with a deep understanding of market trends, customer needs and technological advancements. Delight customers with best-in-class Net Promoter Scores and Product Satisfaction.


Product Strategy & Planning
Lead a team of high-performing Product Managers, setting the global product & service strategy, line-up, lifecycle, value proposition creation & commercial pricing framework.
Collaborate with the regional commercial & customer solutions / success teams to understand and consolidate the voice of the customer and competitive analysis.
Drive the product discovery process, ensuring our products align with customer needs and market trends, implementing a process for continuous prototyping before committing to full development, and user testing to quickly identify and address issues, ensuring products meet user expectations and requirements.
Brief the commercial & marketing teams on product offerings and their respective solution & benefit cases targeting key personas.
Contribute, align and comply with Camlin’s sustainability, health safety & environment, legal, and information security policies.
Define the complete commercial product lifecycle strategy, including definition of the related service and support strategy.
Aligning closely with regional teams for customer & field service, the CTO’s teams for digital delivery & support, and the COO’s teams for SLAs, frameworks & governance.
Ensure overall product quality and health management.
Establish clear performance metrics and key performance indicators (KPIs) to measure and track product success. Define and monitor KPIs such as user engagement, retention rates, feature adoption, and customer satisfaction scores, field performance metrics, service metrics, product cost metrics using these metrics to inform product decisions as well as quality and cost improvements.

Collaborating with the commercial insights team to consolidate and share learnings across the organisation.


Customer-focused mindset with a passion for delivering high-quality products and services.
Demonstrated experience and understanding of product, service, and support planning and strategy driven by customer insights.
Strong leadership and team management skills.
Demonstrated experience and understanding of product, service & support planning and strategy driven by customer insight with proven ROI results.


We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
Competitive salary
Company Pension, Health Insurance, & Life Assurance Schemes
On-site parking
Hybrid working
Subsidised Gym Membership
Wellness programmes

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.