Operations Manager

2 weeks ago

Slough Berkshire, United Kingdom Association for Project Management Full time

Job Title: Operations Manager This is a full time, office based (SL3 0DL) role with on-site parking. Hours : Monday - Friday, 10.30 - 19.30 with one hour lunch break. Holidays : 20 days per annum plus Bank Holidays, increasing to 25 days per annum plus Bank Holidays after 5 years. Overview: Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize our logistics operations. The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing. As the Operations Manager you will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry. Responsibilities:

  1. Team Management:
    • Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.
    • Foster a positive and collaborative work environment.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Develop training programs to enhance team skills and knowledge.
  2. Route Optimization:
    • Liaising with the driver controller and driving team on a daily basis.
    • Collaborate with the planning team to enhance route efficiency.
    • Monitor and adjust routes to accommodate changes in demand or unexpected events.
    • Implement technology solutions to improve route planning and tracking.
  3. Driver Management:
    • Support the driver controller identifying problem routes / problem drivers.
    • Manage driver schedules to ensure operational efficiency in processing shipments.
    • Resolve issues and conflicts in a timely and effective manner.
  4. Quality Control:
    • Establish and maintain quality control measures for shipments.
    • Monitor and enforce adherence to standard operating procedures.
    • Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.
  5. Warehouse:
    • Oversee inventory levels and warehouse organization.
    • Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.
  6. Customer Service:
    • Collaborate with the customer service team to address client inquiries and concerns.
    • Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.
    • Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).
    • Ensure that remail is processed daily and dispatched daily according to schedule.
  7. Cost Management:
    • Monitor and control operational costs within budgetary constraints.
    • Identify cost-saving opportunities and implement efficiency measures.
    • Meet with courier and freight suppliers for service level and price negotiations.
  8. Compliance and Regulation:
    • Ensure compliance with transportation regulations and industry standards.
    • Keep abreast of changes in regulations and implement necessary adjustments.
    • Work closely with legal and regulatory affairs to mitigate risks.
  9. Reporting and Analysis:
    • Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc)
    • Provide regular updates to senior management on operational performance.
    • Utilize data-driven insights to make informed decisions.
    • Report above to the Board of Directors
Skills Required:
  • Proficient with Microsoft Suite
  • Excellent interpersonal skills and team player
  • Problem solving and critical thinking
Qualifications:
  • Education to A level or equivalent as a minimum.
  • Bachelor's degree in Business, Logistics, or related field preferred but not essential.
  • Proven experience in logistics and operations management.
  • Certified knowledge of import and export customs procedures and compliance.
  • Experience in liaising with relevant HMRC departments.
  • Certified knowledge of Dangerous Goods by Air, Sea and Road.
  • Forklift licence.
If you are a results-oriented professional with a passion for optimising logistics operations, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your relevant experience and achievements. #J-18808-Ljbffr

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