Customer Service Agents
2 weeks ago
Monday to Friday
10 per hour
Berry recruitment is looking for enthusiastic individuals with a ‘can do’ attitude on a full time basis Monday to Friday 9am to 5.Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-month's period, with the option to move on to a fixed-term contract.
Booking appointments & additional services for customers
Maintain and update information held on a data base
Support line management on any additional admin when required.
Call centre experience preferred
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Delivers a high quality customer service in a professional manner, creating trust and confidence
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
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