First Line Support

3 weeks ago

Bristol, United Kingdom Peaple Talent Full time €27,000

Job Title: First Line Support

Location: Bristol

Salary: £27,000

Peaple Talent has partnered with an MSP who are looking for a 1st Line Support Analyst to join the team.

Our client is looking for someone with excellent communication skills to provide onsite and telephone support to end-users.

Training will be provided to get you up to speed with Active Directory, M365, Windows OS & Server.

The Role:

  • Act as the first point of contact for technical service requests and incidents.
  • Engage with customers via multiple channels (including phone, email, chat and service portal)
  • Create, prioritise and assign tickets within the company IT Service Management platform

The Candidate:

  • Prior experience providing 1st Line Support
  • Strong Customer service and problem solving skills
  • Basic MS Exchange admin skills

The Package:

Basic salary: £28,000

  • Pluralsight training - excellent opportunities for reskilling
  • Dedicated development opportunities
  • Social and collaborative culture with excellent offices including games consoles and tables

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

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