First Line Support

1 month ago

City Of Bristol, United Kingdom Peaple Talent Full time

First Line Support | Bristol | Permanent | £28,000


Peaple Talent has partnered with an MSP organisation who are looking for a 1st Line Support Analyst.


Our client is looking for someone with excellent communication skills to provide onsite and telephone support to end-users who are changing lives


Training will be provided to get you up to speed with Active Directory, M365, Windows OS & Server.


The Role:


Based in the office you will be tasked with the following:


-To manage and prioritise own workload (i.e., assigned tickets, calls and tasks to ensure customers are kept updated)


-To ensure existing processes and procedures are adhered to (e.g., where authorisation is required from certain customers before carrying out actions, managing major incident processes, and producing incident reports)


The Candidate:


The ideal candidate for this 1st Line Support role will have experience in a similar helpdesk position or customer services role with a passion for IT.


Does that sound like you? If so, we’d love to see your CV.


The Package:


Basic salary: £26,000 per annum


Pluralsight training - excellent opportunities for reskilling


Dedicated development opportunities


Interested? If you think you're right for this first-line support role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.

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