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SEND Resolutions Officer

1 month ago

Aylesbury Buckinghamshire, United Kingdom Buckinghamshire Council Full time

Are you passionate about making a difference in the lives of children and young people? Our SEND Resolutions Team is seeking a dedicated SEND Resolutions Officer to help us build stronger relationships with local families and ensure positive outcomes through various resolution pathways.

This position is instrumental in fostering trust and collaboration with families, steering towards amicable solutions and championing the rights of children and young people. Join us and your contributions will not only enhance the community but also enrich your professional growth.

If you have experience in SEND and dispute resolution and/or tribunals, we want to hear from you

About us

Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

About the role

The SEND Resolutions Team are a small friendly team who pride ourselves on working closely with families and other agencies to reach positive outcomes for our children and young people of Buckinghamshire.

You will oversee all aspects of the compliments and complaints, mediation, and tribunal work for the Integrated SEND Service. This will also include close liaison with colleagues in our legal department.

You will work closely with our parents/carers and young people with the aim of reaching a resolution on any areas of dispute. However, on occasions where this is not possible you will be expected to fully participate in the tribunal process and will attend the SEND Tribunal representing the Local Authority.

You will work closely with managers and officers ensuring excellent multi-agency working

You will ensure these areas of work are effectively managed, disseminate learning and make recommendations to the service to support improved practice.

About you

You will be educated to degree standard or equivalent professional experience in this area and have experience with advocacy or similar.

You will be caring and champion customer service.

You will have substantial relevant experience of working within the SEND service or a similar professional area with evidence of work responsibilities appropriate to this role.

SENDIST Appeal and Tribunal process and Single Route of Redress knowledge is essential to the role as is the ability to undertake complaint investigations to a high standard.

Please see attached job description for further detail.

Other information

If you have any questions or would like to find out more about this role, please contact Maxine Moore(SEND Resolutions Team Manager) at [emailprotected]

Closing date: Sunday 28th of July 2024

Interview date: 1st and 2nd of August 2024

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

  • All unspent convictions and conditional cautions
  • All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious , Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

  • a fair and inclusive culture
  • the chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career with us
  • opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.

Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.

We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent.

We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

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