Case Handler
4 weeks ago
Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service. Rate pre-accreditation - PAYE £162.Rate post-accreditation – PAYE £217.Fully remote (must be working in the UK)
~12 months temporary assignment
~ You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.
Have experience of resolving complaints/disputes and being the decision maker
Have working knowledge of the financial service industry (preferable)
Have knowledge of the pensions or investments market (desirable)
Have a focus on quality, customer service and doing the right thing
Be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.
This includes a telephone interview with Reed, and written assessment/case study, and a competency-based interview with the Service.
We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.
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