Claims Handler

3 weeks ago


United Kingdom Davies Full time

Davies are looking to recruit an experienced Liability Claims Handler to join our growing Casualty team. As having experience handling EL/PL claims is essential for this role, this will see the successful candidate for this exciting opportunity working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

At Davies , we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

  • Liaison with Insurers, Policyholders and Brokers
  • Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
  • Obtaining all necessary evidence and relevant documentation
  • Determining appropriate actions for the resolution of the case
  • Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
  • Negotiating settlement where appropriate, within agreed authority limits
  • Corresponding with all parties professionally to proactively progress the case to conclusion
  • Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
  • Maintaining a proper reserve at all times by regular review
  • Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Abilities And Knowledge:

  • Experience handling EL & PL claims is essential
  • Knowledge of how to value an injury claim
  • Knowledge of reserving philosophies desirable
  • Knowledge of Civil Procedure Rules and the Claims Portal
  • Good communications skills at all levels
  • Excellent customer service
  • The ability to work as part of a team
  • Take responsibility for your own workload
  • Must be able demonstrate adaptability and flexibility
  • Good planning and organisational skills
  • Strong IT skills

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