Customer Communication Strategy Manager

1 week ago

United Kingdom Centrica plc Full time

Customer Communications Lead page is loaded Customer Communications Lead
Apply locations Flexible Leicester Edinburgh Windsor time type Full time posted on Posted Yesterday job requisition id R0057194 We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Customer Communications Lead
Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working
£5% target bonus & benefits
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
This is brand new role to define our Customer Engagement (Communications) Strategy in BGB.
You will map the current touch points for customer engagement across all platforms (SAP and Ensek) covering communication method, systems (internal and third party), frequency, purpose as well as understanding performance and current customer experience of these touch points.
You will also need to define the midterm customer engagement strategy, considering how this supports the wider customer experience strategy, using insights from teams such as Voice of the Customer to support this.
Creating business cases to support any funding requirements needed to implement the Customer Engagement strategy and will be key.
You will also create a customer engagement scorecard (KPIs) to track performance and identify opportunity for improvement. You will be the customer experience lead for transformational business and industry projects putting the ‘customer first’.
Validating customer engagement work requests into the team from business stakeholders as well as regulatory and third-party activity will be part of your role as well as collaborating with Customer Communication Managers to prioritise delivery. We would like experience of setting and embedding customer communication strategies ideally in the B2B space, industry does not matter, we are keen to bring new ideas into the team.
You will also have experience in consumer-focused product and communications marketing coupled with delivering customer experience (CX) /change programmes (redesigning customer journeys using data points).
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it

PLEASE APPLY ONLINE by hitting the ' Apply ' button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
We developed our Values through conversations with our colleagues across the Centrica family - Care , Delivery , Collaboration , Agility and Courage is what it means to be Centrica. Every great brand stands for something here at Centrica, we exist to make our customers lives better today as well as build a better tomorrow. Diversity and Inclusion
Our diversity groups are great at helping us increase awareness and understanding of how to continue to develop an inclusive environment for all, as well as connecting those with common interests, common passions and a sense of belonging. Employing such a diverse range of talent helps us to think and act differently and support our customers in the best ways possible.
Key focus areas - gender, ethnicity, disability and mental health, LGBT+.

  • Customer Communication Strategy Manager

    1 week ago

    United Kingdom Centrica plc Full time

    Customer Communications Lead page is loaded Customer Communications Lead Apply locations Flexible Leicester Edinburgh Windsor time type Full time posted on Posted Yesterday job requisition id R0057194 We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is ...

  • Strategy Manager

    Found in: Adzuna UK C2 - 2 weeks ago

    , United Kingdom,, UK CM Consulting Full time

    Our client is looking for a Strategy Manager to take responsibility for the overall growth and development of the agency, partnering with brand teams to accelerate growth with existing clients, leading response to new business enquiries, and driving targeted pipeline activity with potential new clients. They are made up of an experienced team with a proven...

  • Strategy Manager

    7 days ago

    United Kingdom CM Consulting Full time

    Our client is looking for a Strategy Manager to take responsibility for the overall growth and development of the agency, partnering with brand teams to accelerate growth with existing clients, leading response to new business enquiries, and driving targeted pipeline activity with potential new clients. They are made up of an experienced team with a...

  • Customer Communications Lead

    2 weeks ago

    United Kingdom Centrica plc Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...

  • IAM Strategy Manager

    19 hours ago

    United Kingdom La Fosse Associates Ltd Full time

    IAM Strategy Manager - FTSE100 - £90k + Package I am currently working with a FTSE100 who are revolutionising the Identity Access Management space! They are looking for an IAM Strategy Manager to come on board and shape the future of how the business views identity. Identity Access Management is a key strategic pillar for the organisation and want to use...

  • Lead, Project Management

    Found in: Jooble UK C2 - 3 weeks ago

    United Kingdom London Strategy Full time

    Strategic Planning Collaborate with stakeholders to define project scope, goals, and deliverables. ~ Project Management Develop and maintain project plans, schedules, and resource allocation. ~ Risk Management Identify potential risks and challenges associated with the migration process and develop mitigation strategies. Client Relationship...

  • Lead, Project Management

    3 weeks ago

    United Kingdom London Strategy Full time

    Strategic Planning Collaborate with stakeholders to define project scope, goals, and deliverables. ~ Project Management Develop and maintain project plans, schedules, and resource allocation. ~ Risk Management Identify potential risks and challenges associated with the migration process and develop mitigation strategies. Client Relationship...

  • Senior Manager, Web Strategy

    2 weeks ago

    United Kingdom Snyk Ltd. Full time

    Our Opportunity We’re looking for a Senior Manager, Web Strategy, who has hands-on experience in building and leading transformations of B2B SaaS websites through strategy, optimizations, and user journey mapping. Along with understanding how to create, maintain, and iterate modern B2B SaaS websites, you’ll also know how to relate that to other areas...

  • M&A IT Sr. Project Manager

    3 weeks ago

    United Kingdom London Strategy Full time

    M&A IT Sr. Project Manager We are looking for an experienced IT Program/Project Manager with M&A experience who enjoys navigating the unknown and can innovate and develop novel approaches to project delivery while inspiring the team and having fun. The Project Manager will lead IT projects with our pharma clients in the UK/EU. The role will involve working...

  • M&A IT Sr. Project Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom London Strategy Full time

    M&A IT Sr. Project Manager We are looking for an experienced IT Program/Project Manager with M&A experience who enjoys navigating the unknown and can innovate and develop novel approaches to project delivery while inspiring the team and having fun. The Project Manager will lead IT projects with our pharma clients in the UK/EU. The role will involve working...

  • Strategy Manager

    Found in: Appcast UK C2 - 2 weeks ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion.What you’ll be doing:Data analysis to drive recommendations to senior stakeholders.Data and financial modelling, business case and slide preparation and deck...

  • Strategy Manager

    Found in: Appcast UK C C2 - 2 weeks ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion.What you’ll be doing:Data analysis to drive recommendations to senior stakeholders.Data and financial modelling, business case and slide preparation and deck...

  • Strategy Manager

    3 weeks ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion. What you’ll be doing: Data analysis to drive recommendations to senior stakeholders. Data and financial modelling, business case and slide preparation and deck...

  • Strategy Manager

    Found in: Jooble UK C2 - 3 weeks ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion. What you’ll be doing: Data analysis to drive recommendations to senior stakeholders. Data and financial modelling, business case and slide preparation and deck...

  • Strategy Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion.What you’ll be doing:Data analysis to drive recommendations to senior stakeholders.Data and financial modelling, business case and slide preparation and deck...

  • Strategy Manager

    Found in: Whatjobs ES C2 - 1 week ago

    United Kingdom Freshminds Full time

    Freshminds has partnered with a leading PE-backed UK veterinary care provider, in search of an experienced Strategy Manager to help drive the company's growth, improvement and expansion. What you’ll be doing: Data analysis to drive recommendations to senior stakeholders. Data and financial modelling, business case and slide preparation and deck...

  • Cyber Security Programme Manager

    3 weeks ago

    United Kingdom London Strategy Full time

    Cyber Security Program Manager We are looking for a skilled and experienced candidate to join our team as a Cybersecurity Program Manager. In this role, you will play a pivotal role in leading and executing cybersecurity projects for our clients, ensuring the protection of critical data and systems. Your expertise in project management and cybersecurity...

  • Cyber Security Programme Manager

    Found in: Jooble UK C2 - 3 weeks ago

    United Kingdom London Strategy Full time

    Cyber Security Program Manager We are looking for a skilled and experienced candidate to join our team as a Cybersecurity Program Manager. In this role, you will play a pivotal role in leading and executing cybersecurity projects for our clients, ensuring the protection of critical data and systems. Your expertise in project management and cybersecurity...

  • Asset Management Strategy Manager

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Bluegrove Capital Management Ltd Full time

    We are a multi-strategy asset management firm looking for an experienced sales professional to join our team. The ideal candidate will have a successful track record in capital raising and investor relationship management. Identify and engage with potential investors, including institutional investors, family offices, HNWI, and wealth platforms *...

  • Strategy Director

    Found in: Jooble UK C2 - 2 weeks ago

    United Kingdom Stott and May Full time

    Director of Strategy Manchester (Hybrid, 2 days a week in office) Our client is a hyper growth E-commerce retailer brand. They have been going for 15+ years, has a growing customer base (we're talking millions of followers on social media) and has just been recently backed by a global VC firm. They truly hold the monopoly in their respective domain...