Immediate start Customer service assistant
3 weeks ago
About Network Rail
Join our Operations Team at St Pancras International station - Customer Service Assistants
Network Rail High Speed - About Us
Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.
At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. Watch our video to find out more
Our Vision - to deliver the best High Speed rail customer experience.
Running the railway - Network Rail High Speed
Customer Service Assistants
We are looking to recruit a number of permanent Customer Service Assistant positions. The purpose of a Customer Service Assistant is to provide a customer focused presence within the station on a day to day basis, to deliver a first class and safe station environment for train operating companies, passengers and retailers.
These positions are entry level and a great opportunity to experience life at Network Rail High Speed. Once you've mastered the role of a Customer Service Assistant and feel like it is time to move on, there are opportunities to progress your career - with internal vacancies being posted on a regular basis.
The key responsibilities of a Customer Service Assistant are to:
• Act as a highly visible point of contact for station users and provide excellent customer service to all - including visitors, contractors, retailers, train operating companies and customers travelling throughout the station
• Undertake regular station checks - including on contractor compliance, security, safety and equipment - in accordance with relevant company standards and procedures, plus complete the relevant paperwork for audit purposes
• Actively assist and provide information to customers travelling throughout the station
• Check contractors have relevant risk assessments and method statements prior to issuing a Permit to Work
• These are permanent positions, so come and be part of a truly unique business that brings the UK closer to Europe.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Good command of the English language - both written and oral
• The flexibility to work a range of shift patterns - including early, late and night shifts
Educated to GCSE or equivalent in English and Maths
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