Customer Service Assistant Full time immediate start
4 weeks ago
Starting Date - Immediate Contract - Full Time, 5 days a week
With three prominent London retail stores and an office in Nine Elms, we specialize in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods. CSD accepts consignments from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. More information about the company can be found on our website:
CSD sells second hand luxury through an omnichannel approach: our website, our three London retail stores, and listing items on our global marketplace partners. The retail stores act as hubs for customer and consignor interactions, are showrooms for our best products, and have back rooms that act as warehouses for some of our online orders. The retail stores are located on Marylebone Lane, in Notting Hill, and in Battersea Power Station. Each store has a unique clientele and will require a tailored approach to reach the local demographic.
CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 25 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with other management and the CEO. Consigned Sealed Delivered is looking for a meticulous and experienced Luxury Goods Customer Service Representative to join our team. Y ou will play a crucial role in providing exceptional support to our customers through various communication channels, including email, chat, social media, and phone. You will address inquiries, resolve issues, and ensure a positive customer experience, all while representing our brand professionally and empathetically
Respond promptly to customer inquiries via email, chat, social media, and phone, providing accurate and helpful information.
Assist customers with placing orders, tracking shipments, processing returns, and resolving product or service-related issues.
Troubleshoot technical problems with online platforms, payment processing, and other digital services.
Provide product recommendations and assistance with navigating our website or app to enhance the customer's shopping experience.
Maintain detailed records of customer interactions, transactions, and resolutions in our CRM system.
Collaborate with other team members, including sales, logistics, and technical support, to ensure seamless customer service delivery.
Stay informed about product updates, promotions, and company policies to accurately assist customers.
Continuously seek opportunities to improve customer service processes and contribute ideas for enhancing customer satisfaction.
Uphold company values and standards of service excellence in all customer interactions.
Bachelor's degree preferred.
Strong knowledge of luxury brands would be ideal.
Proficiency in typing and navigating digital platforms, including CRM systems, email, chat, and social media.
Flexibility to work evenings, weekends, and holidays as needed.
Fluency in multiple languages may be advantageous, depending on the customer base served.
Competitive salary commensurate with experience.
Health and wellness benefits like comprehensive private medical, dental, and vision insurance coverage.
Opportunities for professional development and career growth within a rapidly expanding company.
Staff discounts on luxury merchandise.
Staff discounts on consignment fees.
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