Senior Service Manager

2 weeks ago

London, United Kingdom Brunswick Group Full time

The Live Services Manager is responsible for the management and delivery of in-person, hybrid, and virtual meetings & events through their full life production cycle. Supporting the Head of Live in developing and growing the Live offer, this role is supported by a Senior Live Account Manager, Live Events Producer, Senior Live Services Engineer, and shared support of an Assistant Producer.
Support the Head of Live and Live Events in development and implementation of Live offer and growth plan through existing Brunswick clients and procurement of new business.
Support the Head of Live in identifying and exploiting opportunities within the company by raising the profile of the team and offer.
Seek out opportunities to network and build stronger relationships with directors and advisors.
Provide advice and assistance to Brunswick Live client teams for in-person, hybrid and virtual event pitches and proposals.
Drive the development of additional multi-media-based products and services.
Client Management
Manage Brunswick Live clients on a day-to-day basis, taking responsibility for the successful delivery of projects and the quality of service provided to them.
Help clients to determine the best solutions to meet the communications needs of each event (such as live experience design, presentation management and production, network infrastructure, codecs/streaming formats).
On-site and off-site management and client handling of the full spectrum of in-person, hybrid, and virtual events for clients.
Project Management
Price and run projects commercially ensuing that all quotes correctly reflect the level of service that is being delivered.
Oversee the successful delivery of in-person, hybrid and virtual meetings & events from concept to event to archive.
Monitor best practice in webcasting services and look to innovate and challenge current practice.
Team Management & Resourcing
Demonstrate the ability to lead complex projects and manage the project teams.
Plan and manage the resourcing of projects over the year, identifying pinch points and gaps in the schedule.
Manage the Live database of suppliers and contractors who can be drawn upon to provide additional support to the team at all levels.
Demonstrate a good knowledge of all aspects of audio-visual production and presentation technology, broadcast streaming encoding equipment and software.
A proven track record of experience running in-person, hybrid and virtual meetings & events for corporate companies.
Excellent organisational, planning, management, and communication skills.
Demonstrate successful live, hybrid and virtual event and on-demand streaming.
Able to collaboration successfully with teams across multiple projects.
A good understanding and general ability to work with audio-visual production technologies across, lighting, video and sound for live meetings and events; web streaming technology management including analogue phone lines, video conferencing, ISDN, IP, fibre and satellite distribution.
Understanding of corporate presentation platform and technologies including media servers web compression technologies Flash/Windows Media and browser compatibilities.
Familiarity with HTML and Content Management Systems.
Good knowledge of encoding software (Wire cast, FMLE).
Good knowledge of HTML, CSS, Microsoft Office.
Basic knowledge of Photoshop and AV Editing Tools.
High Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
Strong interest in and awareness of the social media and live event and webcasting world.
This role will report into Jeremy Buckle, Head of Live Services.
In addition to life assurance, group income protection, and employer pension contribution, we offer:
~ Annual discretionary bonus based on company and individual performance.
~25 days’ annual leave entitlement (excluding bank holidays) plus an additional day of leave for your birthday.
~ Private Medical Insurance via Bupa for yourself and your dependants, including access to a digital GP service, Bupa Menopause plan and Bupa anytime Healthline.
~ Family Leave policies - Maternity, Paternity, Shared Parental & Adoption.
~ Employee Assistance Programme.
~ Financial wellbeing benefit schemes – Season Ticket Loan, Tenancy Deposit Loan and Cycle to Work.
~ Corporate Gym Memberships at discounted rates for local gyms.
~ Complimentary artisan coffee, tea and snacks, served by our own barista in our café.
~ Lunch & Learn training sessions.
~ Our Commitment to Diversity, Equity and Inclusion
Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.
Brunswick is an equal opportunities employer and our Equal Opportunities Policy is available on request.
Our purpose is to help our clients play their role in the world more successfully. We help the leaders of the world’s great value-creating organizations operate successfully across the increasingly complex and fast-changing arenas of finance, politics and society at large.
We began as a M&A and financial communications firm and, over time, expanded our capabilities to provide expert advice to our clients on a range of business-critical issues. governance; regulatory and public affairs, including geopolitical; litigation; social issues including climate change and diversity, equity and inclusion; cybersecurity, data and privacy; digital communications; opinion research and analysis and creative services.
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