Operations Assistants

3 weeks ago


Lincoln Lincolnshire, United Kingdom Lincolnshire Voluntary Engagement Team Full time

Full Time – 37.5 hrs, Weekdays as well as evenings and Saturday morning shifts
Contract term: Permanent
Annual leave: 33 days paid holiday per year including bank holidays
Sick pay : Contractual
Hybrid working available
We help with everything from money issues to problems at work, housing to consumer rights.
Debt Support Officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.
The successful candidates will need excellent administrative, customer service and computer skills and a willingness training and be able work as part of a team, ensuring boundaries and confidentiality are maintained at all times.
Ideally, a background working with clients in a financial setting would be an advantage. Debt support officers also provide general administrative support such as dealing with incoming and outgoing post, managing SMS, e-signatures and electronic document upload requests, making referrals, ensuring records are updated in line with policy, liaising with clients and third parties.
Helping clients gather information and complete their budget in advance of the appointment
Administration:
Training:
Attend training where required
To identify and develop your own learning opportunities
Contribute to the efficient working of the team in delivering against the project delivery requirements
Equality and Diversity:
Ensure that work undertaken reflects and supports the service’s Equality and Diversity Strategy
Willing to learn and attend training and supervision.
Experience of working with people with mental health issues, or people with disabilities.
Job Types: Full-time, Permanent
Are you able to work shifts across 9am to 8pm Mon to Fri and Saturday from 9am to 1pm.



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