Recovery Officer

1 week ago

Cirencester Gloucestershire, United Kingdom Publica Group Full time

Do you have experience in debt recovery, have high attention to detail and enjoy providing accurate advice to customers? We are seeking a diligent and customer-focused part time Recovery Officer to join our team. In this role, you will be responsible for maintaining accurate and up-to-date Council Tax and Business Rates records, as well as handling inquiries from the public, colleagues, and external organisations.
A key part of the role will be contacting customers who have outstanding Council Tax, Business Rates and Sundry Debts. These are flexible hours and open to some negotiation.
To pursue outstanding Council Tax, Business Rates and Sundry Debts which have reached advanced recovery stages in line with the appropriate authority’s Recovery Policy
Communicate with outside organisations, including Employers, Courts, Enforcement Agents, The Department for Works and Pensions and The Insolvency Service
Provide technical recovery expertise, advice and direction to internal and external customers
Work flexible hours in line with the needs of the service and to work hours which are outside the normal core working hours
GCSEs (5 A-Cs or equivalent, including Maths and English)
Knowledge of Council Tax and/or Business Rates legislation, or experience of working in a debt recovery environment is desirable but not essential
Publica is a unique place to work – we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.
Agile working allowing a mix of home and office working
~ Flexible working arrangements (depending on the role)
~27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
~ Health cash plan giving you cash back on health, dental and eye care
~ Pension scheme with a good employer contribution of 5% of your earnings
~ Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
~ Cycle to work scheme
~ Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
~ Access to digital financial advice (covering your pension scheme, mortgages and other finances)
~ Life assurance, currently four times your annual salary

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. 
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Successful candidates will be required to complete a pre-employment medical questionnaire; nationality and immigration status;

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