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Customer Success Executive

4 weeks ago

Saintfield Co Down, United Kingdom Right Revenue Full time €25,000 - €28,000

About the job Our goals are ambitious, our technology is exciting, and our partners are amazing. A competitive salary (circa £25k - £28K) and bonus scheme
Reporting directly to our Head of Customer Success, you will work with our Customer Success Team but you will also need to have an understanding of our technology and how it works, so there will be lots of opportunities to work with the Development Team (don’t worry, we will support you with that…)
Building and maintaining customer relationships: develop strong relationships with customers to understand their goals, objectives and challenges. Supporting existing members of the team with customer onboarding and training: Support our team with training sessions and provide resources to help customers understand our product’s features and capabilities.
· Serve as a liaison between our amazing customers and the internal teams such as sales, product development, technical team or senior management. Customer success metrics: Monitor and analyse customer success metrics such as adoption rates and customer satisfaction. Use data driven insights to identify trends, opportunities and areas for improvement.
· Customer Success Planning: Collaborate with customers to develop success plans, outlining specific goals, milestones and action steps. Provide feedback and suggestions to the Product Team and Senior Management about product enhancements.
In short, our customers are key… our service levels need to stay market-leading and we need your help to do that.
Knowledge of the hospitality industry either in revenue management / front office or reservations is key. Do you know your ADR versus your Revpar???
Familiarity with software applications and ability to understand and explain technical concepts to non-technical users (again, we can support you with the details of our solution).
Great communication skills, you need to be happy to talk directly to customers and represent our company culture through everything you do.
You may well be asked to travel so we need a clean driving licence and the ability to work predominately from our Saintfield office.
An ability to work within structure when required but also the ability to be flexible and re-act to both customer and business needs. 
We are fast paced so we need someone who is willing to adapt and remain flexible.

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