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Software Engineer
2 months ago
Appella AI is a UK AI first company developing Conversational AI for the customer service, cybersecurity, legal and healthcare sectors.
The company has built proprietary technology using Natural Language Processing (NLP) and Machine Learning to analyse and generate voice and text-based communications in real time that are accurate, fast, scalable, and safe. We are a young and dynamic team based in London Paddington, UK, that combines experience in software development, AI research, and business.
Appella AI’s mission is to develop ethical and responsible Conversational AI to improve the quality and utility of human-human and human-machine conversation. We are committed to "Doing AI the right way" by building safe, secure, and ethical AI.
Our flagship product, Appella™, is an enterprise-ready AI voice assistant designed to handle both inbound and outbound calls. Appella™ transforms customer service across industry by resolving inquiries, scheduling appointments, providing data insights, and more, ultimately improving customer experience, productivity and business efficiency.
As a Software Engineer at Appella AI, you will play a pivotal role in driving our mission of developing safe and responsible Conversational AI. Appella AI is in search of a dedicated Software Engineer. The ideal candidate will bring a blend of technical and voice-bot-building expertise.
Your primary focus will be on enhancing our AI Voice bot, incorporating our machine learning algorithms and integrating seamlessly into the enterprise’s tech stack, including VoIP providers and CRM systems. You'll take on challenges such as creating real-time, user-friendly analytics dashboards, ensuring compliance with the latest data protection standards, and integrating APIs.
This is a full-time role and offers an opportunity to make a significant contribution to our mission and work in an AI startup at the ground level.
Conversational AI Bot Development : Build, test, and deploy advanced AI bots; collaborate with the ML team to refine and optimize bot functionalities; develop voice bots that enhance user interaction and experience.
Integrate real-time transcription and analytics API to work in tandem with the bot functionalities.
Maintain a user-friendly, real-time dashboard for analytics and transcription data.
Compliance and Security : Ensure all development aligns with the organisation’s data protection and security regulations.
Provide comprehensive documentation and continuous maintenance post-deployment.
Quality Assurance : Implement rigorous testing to ensure functionality and performance standards are met.
Bachelor’s or Master's in Computer Science, Software Engineering, or a related field.
Software Development: 2+ years of professional development experience
Experience with building SaaS products.
Required Programming Languages: Proficiency in Python and a solid understanding of Data structures.
js, .Net, and C#.
Experience developing web applications using Flask, FastAPI, Django, Websockets and Nginx.
Required Front-End Development: Skills in HTML, CSS, and JavaScript for building interactive dashboards.
Experience with React.
Required Cloud/Data Experience: Hands-on experience with Azure cloud resource and data engineering services
Familiarity with other cloud platforms such as AWS and GCP.
DevOps and Containerization: Experience with Kubernetes, Docker, and modern DevOps practices.
A comprehensive understanding of secure coding practices.
Certifications in Microsoft Azure are highly beneficial.
Project Management : Working in Agile development methodologies and the ability to manage projects from conception to deployment.
