Visitor Services Officer

2 weeks ago


United Kingdom Drax Group Full time

Visitor Services Officer - Cafe
On Site – Monday to Friday
Cruachan Visitors Centre
Permanent
Closing Date: Tuesday 28th May 2024

Doyou love to work with people and have a passion for Customer Service? Are youlooking for a role where you can use your customer service experience toprovide an incredible visitor experience to every customer, every day?

About the role
As part of our fantastic Visitor Services team here at Cruachan you’ll prepareand serve a range of snacks, meals and beverages whilst maintaining high standardsof hygiene and cleanliness in the kitchen and cafe areas.

You will also help across other areas of the visitors’ centre during busyperiods such as the reception area and gift shop.

As an ambassador for Drax here at Cruachan, you’ll be projecting our brandimage to our visitors. You’ll meet and greet all visitors to ourincredible site and warmly welcome them to Cruachan, always putting thecustomer journey at the heart of what you do.

You’ll support and look after any customer issues efficiently and effectively,as well as maintaining our cafe bookings via diary systems.
Fulltraining will be provided for the role, and you’ll be on hand to answer anyquestions and queries from visitors.

Above all you’ll be ensuring the safety and welfare of visitors whilst in thevisitor centre and ensuring they have a fantastic experience here at Cruachan.
TheVisitor Centre is open seasonally so as our permanent member of the team youwill work an average of 34.62 hours per week Monday – Friday, working 9am-5pmin high season and 9am-4pm in low season. You’ll be required to take some ofyour holidays when we are closed during December and January meaning you’ll geta well-deserved long break over the Christmas period too.

About You

You’ll have a fantastic “can do” attitude with a positive energy to ensure theVisitor Centre is run to a high standard – plus be enthusiastic and engagingwith all who visit our centre.

You’ll have prior experience in a customer facing role within the service /tourism industry, working in a collaborative team environment.
You’llbe able to demonstrate excellent verbal communication and people skills, with agenuine belief in the value of exceptional customer service.

Ideally, you’ll be computer literate as you will be operating our in-housesystem and have prior experience with cash handling and recording, includingcalculating daily floats. You’ll be flexible in adapting to differentsituations, with the ability to prioritise and to take the initiative.
Itwill be essential that you are able to attend site via your own means oftransport as our Cruachan site does not have strong public transport links.

Aspart of the role, you will be asked to undertake the Basic Disclosure ScotlandCheck prior to starting with us here at Drax.

About Drax

Drax is playing a vital role in changing the way we generate, supply and useenergy. Drax is an equal opportunities employer. We welcome applications frompeople of all backgrounds and perspectives and hire great people to buildtalented and diverse teams.

Weoffer colleagues a comprehensive and competitive benefits package. Thisincludes company-funded benefits which provide protection for your family,support your health and wellbeing and retirement savings plans to help youprepare for a secure future. Our range of benefits means we can supportyou in keeping active, staying connected and looking after your mental andfinancial wellbeing, too.

Application process

To arrange getting a copy of the job description, please email careers@drax.com.

If you’re ready to submit an application, click the ‘Apply now’button.

Drax

Alder Castle
10 Noble Street
London
EC2V 7JX
United Kingdom

Drax Canadian Operations

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