Senior Director, Commercial Management
3 weeks ago
We specialize in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.
The Senior Director of Operations will play a key role in aligning multiple commercial functions to optimize sales and delivery performance and enhance commercial performance across Ekco. This role will involve crafting and executing a strategic growth plan, fostering data-driven decision-making, and driving cross-functional alignment. This role can be based anywhere in the UK, however, regular travel to our offices in Milton Keynes and Moorgate is required to fulfill all duties of the role.
Collaborate and coordinate planning initiatives across various functions and stakeholders within the company.
# Management Reporting - Develop and publish a suite of periodic reports based on the other areas of responsibility of Operations. This reporting should be a combination of real-time along with periodic to provide the Leadership Team with quicker insight into the performance of the business.
# Monitor and facilitate the accurate and efficient distribution of crucial sales, financial, and operational reports, and intelligence essential for sales operations.
# Power-user of sales reporting tools - responsible for the capture, analysis, and presentation of all sales leads, opportunities, bookings, etc. Develop three-month revenue forecasting process based on current and future practice management tools. Operation of utilization measurements and enhancements - Expand existing practice management capabilities to support the more efficient use of delivery staff to enhance delivery margins and reduce unutilized time. Use of operational measures to drive incentive planning and reward.
# Operation of practice management tools - Support the use of practice management tooling such as timesheets, resource management, forecasting tools across the business.
# Design incentive plans that align with budgets, strategies, and performance data capture against targets, ensuring effective payment execution.
# Lead and support the consistent implementation of key company initiatives.
# Proficiency in MSP commercial models, CRM systems, Subscription operations, and KPIs.
Proficiency in using business intelligence tools to create visually impactful dashboards and reports for key stakeholders.
Experience in developing accurate forecasts based on historical data, market trends, and input from relevant teams.
Time off - 25 days leave + public holidays, and x1 day Birthday leave per year.
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice.
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing, and general advice.
Private Medical Healthcare with Bupa (post probation).
Discounted Dental Insurance with Bupa (via salary sacrifice).
Regular EkcoEats socials - monthly lunch in the office for all EkcOlympics - a global activity for fun
A lot of responsibilities & opportunities to grow (also internationally).
Ranked as Ireland's 4th fastest growing technology company in the Deloitte Fast50 Awards.
Ekco is committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
Flexible working with a family-friendly focus are at the core of our company values.
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