Community Manager Assistant

3 weeks ago

Ipswich Suffolk, United Kingdom Hesketh James Full time €28,000

Role: Viewings & Community Assistant Manager – Contemporary Property Company
We are recruiting a Viewings & Community Assistant Manager to join a progressive and forward-thinking tech savvy Residential Property management company. This is a varied role where customer service is key, you will be the face of the brand/ company, building tenant relations, act as an ambassador for the brand and create a community environment.
This Viewings & Community Assistant Manager role will focus on conducting viewings with prospect residents, regular building inspections and delivering exceptional customer service through the delivery of community events and support.
Report viewing feedback to the Head of Communities that offers condition and pricing feedback.
· Carry out a variety of portfolio inspections and checks across your buildings, ensuring buildings are safe and secure, communal areas are clean and well presented, maintaining records of inspections.
· Collaborate with the maintenance helpdesk regarding maintenance and repairs, ensuring residents are regularly communicated to and works are completed to a high standard through inspections / spot checks as required
· Escalate community issues to management or the appropriate department e.g. Head of Communities, Senior Facilities Manager
· Build and maintain strong relationships with residents across your region communities,
· Responsible for coordinating approved community events across your region.
· Support the Head of Communities with portfolio mobilisation processes.
· Contribute to the leasing walk and building brand standards
· Coordinate open days in collaboration with the relevant prospect and tenancy management coordinators
· Facilitate the servicing of any sectional notices, access to the building by third-parties and assist with consultation events.
· Provide support to the Head of Communities and other Senior Management with departmental tasks, administration and projects
Experience in a similar role within the residential property/hospitality/office space industries, delivering exceptional customer service in a face-to-face environment Is essential.
· Confident IT skills, able to use Microsoft Office applications and multiple business systems.
· Exceptional administration skills, organised, systematic in following processes, policies, procedures and maintaining accurate records is vital.
· Regular travel is required across the portfolio, travel expenses will be reimbursed in line with the expenses policy. Travel may on occasion include overnight stays.
Monday – Saturday (min x1 Saturday per month)
Enhanced Pension
· 25 days annual leave, plus UK bank holidays
· Life assurance
· Private healthcare via Bupa
· Employee wellness programmes and events
· Comprehensive training programme offering clear progression routes, with the opportunity to complete ARLA via our Study Support programme.

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