IT Support

3 weeks ago

Kettering Northamptonshire, United Kingdom Match Recruitment Full time

Technical Support Agent
Monday - Friday, day shift office hours (37.Holiday: 31 days (including 8 Bank Holidays)
Office based.
Permanent
You'll work in our client's small Service Desk team - their I.This role is a Customer Service role within an I.T - First Line Support capacity. You'll be supporting your field based colleagues with their handheld device, supporting them with any software issues. If you're looking for a Customer Service role with an I.Support field based colleagues in all IT related incidents / service requests via telephone, email, remote desktop.
* Own incidents / service requests or escalate to 2nd / 3rd line support where necessary.
* Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment, Security access, User account maintenance, Hardware/software configuration and support or troubleshooting.
* This is a busy telephone based role (expect to be on the telephone for circa 70% of the day)
* However, you will answer calls from field based colleagues
* To be considered for this role you will need to have had previous (and recent) office based - customer service experience.

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