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Contract First Line Support Engineer

4 months ago


Kettering, United Kingdom Spectrum IT Recruitment Full time

Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities:Provide BAU IT support for Kettering warehouse, London office, and remote users.Triage, diagnosis, & support service desk support callsAdhere to existing and new IT services policies and procedures.Provide end user support across multiple devices, including, but not limited toWindows 10/11 configuration and supportMacOs configuration and supportActive Directory & Group PolicyOffice 365, Azure or SharePoint adminsitration is desirable but not essential.Installation of authorised software to end user devices.Hardware and user onboarding, off-boarding and de-provisioning.Essential Skills & Experience:Proven experience in a service desk BAU environmentWindows and Mac operating systemsStrong troubleshooting and problem-solving skills.Ability to work both independently and as part of a team.Excellent communication, customer service and interpersonal skills.Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy