Client Services Manager

4 weeks ago

Birmingham, United Kingdom Kennedys Full time

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Kennedys is looking for a Client Services Manager to join the Kennedys Client Services team which is part of the BD & Marketing Department and also reports into the Kennedys Liability Defence Partners. The successful candidate will be responsible for supporting Client Relationship Partners and others in managing the quality and performance of a select number of insurer clients' contracts.

The successful candidate will report to and work collaboratively with the Head of Client Services. The Manager will be expected to also establish and maintain good working relationships with:

  • Client Relationship Partners
  • Lawyers and Team Managers
  • Kennedys Relationship Management and other BD colleagues in UK and across the globe
  • Pursuits team
  • Business Services Managers, such as those working in Finance, Client Reporting and Insights, Risk & Compliance, Knowledge and Corporate & Public Affairs teams.

Team

Kennedys' Client Services team promotes Kennedys services to deliver quality work in line with contractual requirements. It maintains and grows client relationships and supports the Firm's global growth ambition.

This role is part of the BD & Marketing Department.

There are four distinct global functions: Pursuits, Clients and Markets, Marketing & Communications and Marketing Technology & Data. These functions support the BD&M activity across five regions - APAC, EMEA, LATAM, UK and the US.

Key responsibilities

  • Support Client Relationship Partners in delivering excellent service to our Insurer Clients in line with and going above and beyond contractual requirements
  • Become the alternative point of contact for the Client to assist in promptly resolving any issues raised
  • Understand the client, its values, business and structure. Share client knowledge across Kennedys' teams including contractual requirements and SLAs
  • Develop trusted and lasting relationships with Clients' Legal Supply Teams and Claims Managers
  • Collaborate with BD to ensure CRPs are prepared for client meetings and attend client review meetings as required
  • Assist BD counterparts in identifying opportunities to grow the Firm's revenue with each allocated client account

Required experience

  • Previous experience as a Fee Earner including some client facing activities within a global law firm or insurance organisation
  • Knowledge of the insurance sector
  • Knowledge of claims handling and litigation
  • Ability to understand and contribute to the improvement of Client MI capture and provision
  • Excellent written and verbal communication skills
  • Highly organised and able to prioritise workloads, manage multiple projects and negotiate deadlines

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

Documents

  • PDF- Client Services Manager JD April 2024.pdf (79.52 KB)
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