Client Services Manager

4 weeks ago


Birmingham, United Kingdom Elevate Full time

Our customer, an international law firm is looking for a Client Services Manager for a Client Services Manager for maternity cover in their Birmingham office.

Specific duties to be undertaken in the role:

  • Create a strategy for defining and collecting a set of standard responses to clients' Frequently Asked Questions (FAQs).
  • Liaise with SMEs from across our global business services teams and our Partnership to create standard and bespoke content to respond to Client Surveys.
  • Lead on Client Survey responses across our global business
  • Drafting all content and accessing client specific data from our People team, or other SMEs, to accurately, consistently and persuasively respond to the client's enquiries.

Key Requirements (Must Haves):

  • Experience in law firms
  • Experience working within marketing/BD and Client services
  • Line management experience (this role has 2 direct reports)

Desired :

  • Bachelor degree or equivalent
  • Experience in Project Management and/or Client Account Management
  • Experience working on Diversity & Inclusion and/or Sustainability projects
  • Experience working collaboratively on projects alongside different business functions

About Elevate

Elevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia.

ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber’s Global Flexible Legal Resourcing category.

Our Vision is a world where legal and business teams achieve incredible outcomes, together.

Equitability and Inclusion are critical to ElevateFlex’s success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.

As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.



  • Birmingham, United Kingdom Kelly Services Full time

    **So, why choose Kelly?** We are Kelly. We're one of the world's leading recruitment businesses. With a global footprint, well-established RPO solution, outstanding relationships with global blue-chip organisations and a 76-year history, we know recruitment. You could say we invented the modern recruitment industry. But that was then. Now we want to look...


  • Birmingham, United Kingdom Client Full time

    Field Service Engineer £35,000 - £38,000 + Van + Overtime + Excellent Company Benefits Home based - Midlands Are you from a Plant / Heavy Machinery or Ex Military Engineering background, looking for a renowned global leader where you will work on a variety of equipment and be given further Electrical training & qualifications? On offer is an excellent...


  • Birmingham, United Kingdom Client Full time

    Electrical Field Service EngineerField Based covering the Midlands (Birmingham, Coventry, Wolverhampton, Nottingham, Worcester, Leicester, Telford, Tipton, Halesowen, Oldbury, Nuneaton and more)£30,000 - £40,000 (OTE £40,000 - £50,000) + Premium Overtime + Employee Owned Business + Healthcare + Private Pension + Expenses Paid + Van (Fuel Card) +...


  • Birmingham, United Kingdom Client Full time

    Electrical Field Service EngineerField Based covering the Midlands (Birmingham, Coventry, Wolverhampton, Nottingham, Worcester, Leicester, Telford, Tipton, Halesowen, Oldbury, Nuneaton and more)£30,000 - £40,000 (OTE £40,000 - £50,000) + Premium Overtime + Employee Owned Business + Healthcare + Private Pension + Expenses Paid + Van (Fuel Card) +...


  • Birmingham, United Kingdom Client Full time

    Field Service Technician (UK Wide) Salary: £30,000 - £35,000 + Company Car + Overtime + Product Training. Location: Home based travelling UK Wide (Commutable from: Birmingham, London, Oxford, Bristol, Leicester, Exeter, Nottingham, Northampton, Peterborough, Cambridge, Sheffield, Stoke-on-Trent, Manchester, Leeds, Liverpool). Are you an...

  • Portfolio Manager

    2 weeks ago


    Birmingham, United Kingdom Client Full time

    Portfolio Manager (Solar)Birmingham£40,000 - £45,000 + Bonus + Training + Progression + Flexible Work Options + Holidays + PensionAre you looking for an opportunity to progress off the tools into a management position?Do you have experience in Solar operations and maintenance wanting the next step in your career development?This international company...

  • Portfolio Manager

    4 weeks ago


    Birmingham, United Kingdom Client Full time

    Portfolio Manager (Solar)Birmingham£40,000 - £45,000 + Bonus + Training + Progression + Flexible Work Options + Holidays + PensionAre you looking for an opportunity to progress off the tools into a management position?Do you have experience in Solar operations and maintenance wanting the next step in your career development?This international company...


  • Birmingham, United Kingdom Client Full time

    Field Service Engineer£30,000 - £35,000 + Flexible Hours + Bonus Scheme + Optional Overtime + Company Vehicle + Local Patch + No Stays Away + No Weekend WorkMidlands Patch - able to commute to Birmingham on occasionAre you an electro mechanical field service engineer looking to join a close knit family run company who will provide industry training to...


  • Birmingham, United Kingdom Client Full time

    Field Service Engineer£30,000 - £35,000 + Flexible Hours + Bonus Scheme + Optional Overtime + Company Vehicle + Local Patch + No Stays Away + No Weekend WorkMidlands Patch - able to commute to Birmingham on occasionAre you an electro mechanical field service engineer looking to join a close knit family run company who will provide industry training to...


  • Birmingham, United Kingdom Kennedys Full time

    Kennedys is looking for a Client Services Manager to join the Kennedys Client Services team which is part of the BD & Marketing Department and also reports into the Kennedys Liability Defence Partners. The successful candidate will be responsible for supporting Client Relationship Partners and others in managing the quality and performance of a select...


  • Birmingham, United Kingdom Kennedys Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Kennedys is looking for a Client Services Manager to join the Kennedys Client Services team which is part of the BD & Marketing Department and also reports into the Kennedys Liability Defence Partners. The successful candidate will be responsible for...


  • Birmingham, United Kingdom Aon Full time

    **Client Services Manager** Do you have pensions experience and thrive on building relationships with colleagues and other parties?Do you relish the challenge of being involved with a number of clients whose needs, service requirements and support teams are varied and different? We have a vacancy that may be right up your street!This is a hybrid role with...


  • Birmingham, United Kingdom Harrison Scott Associates Full time

    A Fantastic opportunity has arisen to work for a leading fulfilment and direct mail company based in the Midlands. If delivering exceptional customer service is what you do best, then this is the Client Services opportunity you have been looking for. Our client offers an environment that promotes success and a place that you will be proud to say you work...


  • Birmingham, United Kingdom Elevate Full time

    Job Description Our customer, an international law firm is looking for a Client Services Manager for a Client Services Manager for maternity cover in their Birmingham office. Specific duties to be undertaken in the role: Create a strategy for defining and collecting a set of standard responses to clients' Frequently Asked Questions (FAQs). Liaise...


  • Birmingham, United Kingdom Hoop Professional Services Full time

    Are you looking for a customer-focused role that offers a diverse range of responsibilities and exciting challenges? If so, we have an amazing opportunity waiting for you at a world leading organisation. What's in it for you? - Dynamic and Collaborative Environment: Our client fosters a culture of collaboration and teamwork. You will work in a supportive...


  • Birmingham, United Kingdom Client Full time

    Branch Manager (HVAC / Electrical / Plumbing) £50,000 - £60,000 + Performance Bonus + Company Car + Excellent Company BenefitsBirmingham, commutable from (Tamworth, Coventry, Nuneaton, North Birmingham, East Birmingham)Do you have Management / Supervisory experience, ideally within a HVAC / Electrical / Plumbing environment, looking for a highly...


  • Birmingham, United Kingdom Client Full time

    Branch Manager (HVAC / Electrical / Plumbing) £50,000 - £60,000 + Performance Bonus + Company Car + Excellent Company BenefitsBirmingham, commutable from (Tamworth, Coventry, Nuneaton, North Birmingham, East Birmingham)Do you have Management / Supervisory experience, ideally within a HVAC / Electrical / Plumbing environment, looking for a highly...

  • Sales Manager

    4 weeks ago


    Birmingham, United Kingdom Client Full time

    Sales Manager £42,000 - £60,000 (OTE £90,000) + Uncapped Commission + Company Car + Expensed Company Card Nationwide, Located near Major Cities (London, Manchester, Leeds, Brighton, Bristol)Are you an ambitious sales professional with engineering experience who is looking to maximise their earnings through an uncapped commission scheme on high...


  • Birmingham, United Kingdom Client Full time

    Service & Installation Engineer (Onshore & Offshore) £36,500 (OTE £50,000) + Full training + Progression + Door to Door + Overtime + Van + Excellent company benefits Home Based (Can be based anywhere in the UK) Are you an engineer looking to significantly increase your earnings through overtime for a global leading company who full specialist training...


  • Birmingham, United Kingdom FIS Global Full time

    Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a teamthat is open, collaborative, entrepreneurial, passionate and above all fun. About the role: The Client...