Shift Manager

2 weeks ago

London, United Kingdom Visualdatamedia Full time

Visual Data put some of the world’s favourite TV shows and films in front of audiences – on every continent and on every screen. We deliver thousands of hours of premium content to platforms and broadcasters on behalf of international distributors and content owners. We combine fantastic people and the latest technology to ensure we get it right every time.
The QC department is responsible for ensuring that all the content we deliver to broadcasters, cinemas, home entertainment and VOD platforms looks and sounds flawless, exactly as the director intended.
Our team of highly trained experts use a combination of manual and automated QC processes to identify any issues that will impair the viewers enjoyment. This will include a complete analysis of video, audio and metadata in controlled conditions using eye and ear along with specialist software to detect any issues. If a fault is found, the QC department liaise with internal and external teams to fix the issue long before it hits the viewer’s screen.  
Reporting directly to the Head of QC you’ll be responsible for overseeing all QC operators on night shift and provide an escalation point for issues. This role will command strategic thinking and planning whilst providing expertise throughout the entire QC process. Achieve quality targets set by the Clients, platforms, broadcaster and Visual Data.
Act as QC point of contact to global teams during shift.
Work closely with the Head of QC to implement procedures to effectively plan all work going through the area, giving the business a clear overview of utilisation.
Represent and uphold all department policies and procedures and maintain an exceptional level of service within the Operational area.
Be point person for the QC department and address questions from clients and staff regarding technical specifications.
Communicate to the QC Department any specific needs of clients to ensure the work is completed to spec.
Responsible for monitoring Mediapulse and client’s dashboard to ensure work is assigned, deadlines are met and any capacity issues are identified and highlighted to Head of QC.
Responsible for the creation and maintaining of QC documentation.
Abide by security policies and protect information assets entrusted to you.
Understanding of QC and QAR processes used by global broadcasters and VOD platforms.
Expert knowledge of UHD, HDR and Atmos standards from a QC perspective.
Demonstrable experience in content QC for platforms and studios like Netflix, Amazon, Disney and BBC.
Problem solver with a creative and innovative approach with the ability to think outside the box.
Good attention to detail and the ability to plan complex projects with urgency.

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