Customer Insight Manager

5 days ago

London, United Kingdom Harnham Full time

Role: Customer Insight Manager (CX)

Salary: Up to £70,000

Location: London – 2 days a week onsite

About the Company:

Join a prominent and respected insurance company, working on transforming the insurance space whilst remaining dedicated to enhancing customer experiences.

The Role

As the Customer Insight Manager, your responsibilities will include:

  • Providing in-depth insights into the full customer journey
  • Translating survey and complaint data into actionable insights, beyond just reporting numbers
  • Leading or commissioning research to provide valuable insights that help optimize customer journeys, boosting advocacy, loyalty, and overall experience
  • Analyzing Voice of the Customer (VoC) and Speech Analytics data with both qualitative and quantitative methods for diverse customer segments
  • Contributing to strategic planning with data-driven insights
  • Defining and measuring customer perceptions consistently across all products and journeys

Your Skills and Experience

  • Proven experience mentoring and coaching teams
  • Expertise in leading Customer Experience (CX) initiatives
  • Strong insight generation and storytelling skills, with a focus on actionable insights
  • Strategic mindset

Apply via the link below

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