Customer Insights Manager

5 days ago

London Area, United Kingdom Harnham Full time

CUSTOMER INSIGHTS MANAGER (CX)

UP TO £70,000

LONDON


Harnham are working with a well-known financial services business, hiring for a Customer Insights Manager. The Customer Insight Manager will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.


THE ROLE:

The Customer Insights Manager will :

  • Be involved in research that provides insights and analysis to the wider business and supporting optimisation of customer journeys.
  • Analyse quantitative and qualitative data across Speech Analytics and VoC for customers.
  • Be responsible for highlighting key customer pain points and developing reports and tracking to ensure groupwide actions to resolve them.
  • Define CV principles to support the development of customer experiences.
  • Lead and hire for a team of CX professionals.


YOUR SKILLS AND EXPERIENCE:

The Customer Insights Manager will have the following skills and experience:

  • Proven experience in delivering CX improvement initiatives.
  • Excellent experience telling stories with data
  • Customer focused projects such as VoC projects.
  • Mixed methods research experience.
  • Experience managing change.
  • Managing/mentoring teams.


HOW TO APPLY:

Register your interest by sending your CV via the apply link on this page.

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