Parts Advisor/Aftersales Advisor

3 days ago


Central Inverclyde, United Kingdom Pentland Component Parts Ltd Full time

Salary: £30,000 to £31,553 - Salary is negotiable depending on experience + Overtime
Contract: Full Time, Permanent
Hours: Monday to Friday 8am to 5pm with 1 to 2 Saturdays per month 8am to 12.Benefits : Company pension, 28 days annual leave (including bank holidays), employee discount scheme, career progression. Overtime, on average, is two Saturdays per month, paid at time and a half.
Pentland Component Parts Ltd is a specialist in vehicle parts distribution and has a vacancy and career opportunity in the position of Parts Advisor. As a Parts Advisor your duties will centre around serving customers over the phone and counter, identifying and booking out vehicle parts and associated goods. You will be proactive in supporting Company promotions and initiatives and always mindful of our mission to deliver the best service and quality to our customers.
Looking up parts using electronic catalogues, websites and occasionally paper catalogues.
Advising customers on what parts they might need, including add-on sales.
Checking availability of parts on computer stock records.
Booking out orders on the computer system correctly but as quickly as possible with due regard to the customer's level of urgency and van schedules.
Ensuring that all customers receive the best all-round service by telephone or in person, over the counter.
Learning about new product groups and new brands as they become relevant.
Cash handling and dealing with spot and account payments.
Maintaining shop displays as required.
Growing sales by profitable means keeping within the limits of an acceptable branch margin.
The ideal candidate will have experience in motor trade parts telesales and/or customer service, preferably gained in a fast-paced sales-driven environment, and will:
Be motivated by sales but able to deal with rejection.
Have a good knowledge of car parts. We have built an excellent reputation with our customers and industry colleagues for supplying high-quality automotive products with a particular focus on providing outstanding service. No agencies please.


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