Customer Experience Officer

2 weeks ago

London, United Kingdom zeroG - AI in Aviation Full time

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
We're building one of the world’s leading fintech companies and are off to a strong start:
Among the top 10 fastest-growing tech companies in the UK
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.
Build the best technologyin-house , using new data sources, machine learning and AI to make machines do the heavy lifting
As we grow, we’re looking for an amazing complaints officer to help us investigate and resolve our most complex customer interactions to benefit our customers and Lendable.
Lendable aims to resolveall complaints promptly, and in a way that is thorough and fair to our customers. We work hard to ensure our products meet our customers’ expectations , but we also know thatnothing is perfect and we value all feedbackas it allows us t oimproveanddevelopour products and services . Our ability to handle complaints effectively for our customers, and therefore to the benefit of us as a business, has never been more important than now; as weexpand our existing products in the UK and US financial markets.
You’ll work closely in an intimate team, alongside other complaints officers, to get to the bottom of complaints about our loans, cards and auto-finance products.
You will also help to translate customer complaints into product and process improvements t hroughout the rest of the operations team, and throughout Lendable as a business.
*Complaints experience in a financially regulated business is required
A quick phone call with one of the team

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