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Receptionist Facilities Supervisor

2 months ago

Slough Berkshire, United Kingdom Balfour Beatty plc Full time €20

Job title - Reception/Facilities Supervisor

Location: Langley, Berkshire

The prime location will be Langley; however, the candidate will be required to travel to our Redhill and/or to our Basingstoke office from time to time (approx. once a week)

Contract length: monthly rolling contract

Pay rate £20 per hour PAYE - Inside IR35

Hours : £37.5 per week (The shift patterns are expected to be between 08:00-17:30 Monday to Friday. Occasionally different working patterns or additional hours may need to be worked to cover operational requirements, sickness or holiday leave)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a Facilities Assistant / Receptionist to work for Balfour Beatty, an international infrastructure group that provides construction services, support services, and infrastructure investments. They are the largest construction and infrastructure provider in the UK.

The Role:

You will be required to provide Facilities Management support services in the office in Langley, Berkshire.

It’s a small office in Langley with about 20 to 25 people in the office daily. You’ll be based at reception but oversee the actual office.

Your prime location will be Langley; however, you will be required to travel to other offices in Redhill and/or Basingstoke as and when required.

The role is to cover the main desk and to look after facilities in the office, replenishing stationary, teas, coffees, etc.

You will also assist people in the offices, making sure the office is clean and tidy.

As the Facilities Supervisor you will be expected to ensure that a first-class service is provided to stakeholders based at and visiting the site. This is expected to be a busy and exciting role and would suit an enthusiastic and dynamic individual with previous experience of working in a similar role in a Corporate Environment.

This is a multi-functional hands-on role and the Facilities Supervisor will be expected to ensure that all soft facilities services are delivered in accordance with the department’s procedures and to an exceptional level at the site.

Key Skills and experience required:

  • Because of the seniority of people in this office, you must have previous experience as a receptionist / in a similar role.
  • Good customer service experience or someone who has managed reception before, possibly on a switchboard
  • Have quite hands-on experience
  • Punctual
  • You will need to live within 1 hour’s travel to the office
  • Ability to work in the Langley office 5 days a week 5 days a week, and be a bit flexible on timings

Responsibilities:

  • Responsibility for the provision of office/facilities services at Langley to agreed service levels including the line management of the in-house FM team.
  • Ensure that all areas are always maintained to exceptional standards managing contractors and staff accordingly to ensure disruption during working hours is minimised.
  • Ensure compliance with the relevant Balfour Beatty policies and procedures at all times.
  • Manage all suppliers/contractors including reactive maintenance contractors and service contractors etc to ensure compliance with H&S regulations and agreed KPIs.
  • Liaise with landlord/managing agent where appropriate.
  • Ensure desk allocations are kept up to date for each office and carry out desk utilisation surveys if requested by the UK Property Team
  • Ensure the offices remain legally compliant at all times and maintain statutory records.
  • Ensure the Health & Safety file for the building is accurately maintained.
  • Manage the FM budget for the site.
  • Provide information/reports as required by the Senior FM, UK Property Team and/or line manager.
  • Provide additional FM support if required by the Senior FM or FM Manager
  • Act as emergency contact for the site and business continuity champion
  • Responsible for the Front of house duties:
  • Visitor management, including ensuring that the site rules have been read and understood.
  • Switchboard duties, including answering and transferring calls and ensuring that the system is kept up to date.
  • Assisting staff and visitors with meeting room bookings
  • Issuing ID badges and vehicle permits for permanent Balfour Beatty staff and ensuring that all lists and systems are maintained up to date.
  • Ensuring that incoming and outgoing mail is dealt with efficiently.
  • Ensuring that handovers are managed effectively.
  • Ensuring that the Southeast of England SharePoint pages, visitor, and staff information sheets are updated.
  • Ensuring that department procedures are followed and updated as required.
  • Ensuring that the meeting room suites and kitchens across the site are well stocked and maintained in an excellent condition including reporting all defects to the wider team and making recommendations for improvement to the Facilities Manager.
  • Acting as the site point of contact for cleaning issues and bringing any concerns to the attention of the Facilities Manager and cleaning contractor.
  • Proactively identifying cleaning or other maintenance requirements and raising to the wider Facilities Management Team at the sites.
  • Providing admin support as necessary including ensuring that the Facility Management team inboxes and maintenance workflow and tickets are actioned, assisting the Facilities Manager with ‘My Compliance’ work items, ensuring requisitions are raised and receipted, ensuring that stationery/tea/coffee/milk/consumables etc are ordered as required.
  • Working with the Facilities Manager and Senior Facilities Manager to ensure that the Southeast of England facilities services are aligned with the wider Balfour Beatty offices. The role will also involve implementing and managing a rota/shift pattern for the team and managing holiday cover to reduce the requirement for temporary staff.

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.

To apply, please follow the instructions on our application portal. We look forward to receiving your application