Customer Experience Advisor

1 month ago


United Kingdom Major Recruitment Leeds Commercial Full time

Customer Experience Advisor (Hybrid)

23,400 Perm

Location: Skipton

Hours: FT 37.5hrs

The Company

Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth.

The Role

  • Develop a thorough understanding of the company's financial products, services, policies, and procedures.
  • Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.
  • Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.
  • Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.
  • Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.

The Candidate

  • Ability to empathize with vulnerable individuals and understand their unique needs and concerns.
  • Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.
  • Ability to provide reassurance and support through attentive listening and acknowledgment.
  • Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.
  • Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers.
#J-18808-Ljbffr

  • United Kingdom Manpower Group (UK) Full time

    Reservations Advisor - Part or Full-Time North Oxford Garage is looking for a Customer Reservation Advisor. being the first point of contact when a customer makes contact via phone or email. daily outbound call activity to generate additional bookings using provided call lists and Teleservice ticket data. gaining authority for works from fleet...


  • United Kingdom Smartsearch Recruitment Ltd Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Smartsearch Recruitment Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary GBP24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Smartsearch Recruitment Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary GBP24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...


  • United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude...


  • United Kingdom FM Conway Ltd Full time

    Customer Service Advisor Vacancy at FM Conway! FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 08:30 to 17:00. Responsibilities of our Customer Service Advisor -Maintaining...


  • United Kingdom Cathay Investments Limited Full time

    Customer Service Advisor at Cathay Group Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross.  The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for...


  • United Kingdom Fox Group Full time

    Are you a person who enjoys helping others and providing excellent customer service? Fox Group International, a leading provider of aesthetic, cosmetic, and pharmaceutical products, is seeking a Customer Service Advisor to join our dedicated team. With our innovative e-commerce platform and focus on quality, we have disrupted the market and established...


  • United Kingdom Forticrete Full time

    WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we...


  • United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • United Kingdom Vanilla Recruitment (UK) Ltd Full time

    As the Customer Experience Manager, you'll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales. ...


  • United Kingdom Vanilla Recruitment (UK) Ltd Full time

    As the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving...


  • United Kingdom Serply Recruitment Ltd Full time

    LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief Our client is a world leading manufacturer of...


  • United Kingdom Forticrete Full time

    WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces...


  • United Kingdom Remote Worker Ltd Full time

    6 days ago Be among the first 25 applicants Customer Service Advisor – Home Working / Full Time Role Profile: **Must be based in Rotherham or Surrounding Areas** Contract: Temporary to Permanent Hourly Rate: £11.44ph- Paid Weekly Full Time: Monday Friday Must be fully flexible between 8am-6pm; Paid Training: 2 weeks of full time training 9am 5pm ...


  • United Kingdom The Recruitment Group Full time

    Finance Administrator Gosforth GBP23400 to GBP27000 (pro rata)6 month contract Monday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period) The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great...


  • United Kingdom Cathay Investments Limited Full time

    Customer Service Advisor at Cathay Group Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross.  The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for...


  • United Kingdom Sterling Recruitment Services Full time

    Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees. As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new...

  • Customer Advisor

    1 week ago


    United Kingdom Joshua Robert Recruitment Full time

    Joshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations across the North East. Middlesbrough Council are looking for a number of Customer Advisors to join their team on a temporary basis (circa 6 months). Purpose of the Post: Working within the Council’s Customer Centre, this...


  • United Kingdom in Newbury Full time

    Location: VauxhallFalkirk (Monday- Friday) A basic salary of £26,000with bonus of £4,000, pension, critical illness pay, life assurance,23 days holiday (pro rata), plus bank holidays, exclusive companydiscounts on used car purchases, leasing deals and aftersalesservices. Are you a confident customer servicesuperstar who’s passionate about cars? If so,...