Customer Training Support Advisor
2 weeks ago
We are now hiring Customer Service Advisors
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. Responsible for offering a consistent and outstanding level of customer service
Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
Achieve KPIs and sales targets set by RCRM and central support
monitoring and controlling entry to the centre
Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
Process and prepare food and drink orders, assisting with service when required
Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
Receive, store and rotate food and drink deliveries
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
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