Vendor Operations Manager
3 weeks ago
Vendor Operations Manager, Prime Video Trust & Safety
Job ID: 2648267 | Amazon Digital UK Limited
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. We are seeking an innovative and analytical Vendor Ops Manager to support the Prime Video Trust & Safety team and lead our global vendor strategy. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
This leader will manage external vendor relationships, drive Key Performance Indicators (KPIs) and operational excellence, participate in procurement activities, and collaborate with other Amazon teams to positively impact the PV experience. The ideal candidate will draw from their previous work experience in vendor or account management, Business Process Outsourcing (BPO), contact center management, and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.
Effectively lead operations to the highest Advertising standards, drive project and change management, including new upskills and implementations.
- Procurement & Contract Management: Participate in vendor and site strategy definition, business requirement scoping, location assessments, and contract administration.
- Risk and Control: Manage to the existing Amazon Master Services Agreement (MSA) and Amazon Supplier Code of Conduct while ensuring compliance with all standards related to Security and Infrastructure, Legal, Tax, Financial Invoicing, and Business Continuity Plans.
- Drive Weekly, Monthly and Quarterly business reviews with vendor and Amazon leadership, and participate in semiannual vendor relationship rating.
Bachelor's degree or equivalent experience
- Experience in vendor, program or project management
Experience building vendor roadmaps including technology solutions
- Experience delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in trust & safety or compliance operations
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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