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Vendor Operations Analyst

4 months ago

London, United Kingdom Control Risks Full time

As part of the EMEA Business Operations team, this is a hands-on role, providing operational and commercial advice, guidance, and support to business teams to ensure the effective management of vendors used across the client delivery teams.

You will be responsible for supporting the implementation of governance procedures that support the adherence to contractual obligations, internal systems, processes and policies. You will also interface with a variety of stakeholders including vendor relationship owners, technical subject matter experts and external vendors.

Tasks and Responsibilities

  • Triage requests received in team mailbox including monitoring and maintenance of the mailbox.
  • Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.
  • Support colleagues and vendor relationship owners with operational queries relating to the use of vendors, providing practical and commercially driven advice within own remit of responsibility.
  • Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information of across relevant teams.
  • Interface with all relevant internal teams, including subject matter experts and internal policy owners to facilitate the prompt and efficient resolution of queries.
  • Support teams to understand any additional supporting processes required to complement the standard company policies.
  • Coordinate user training of third-party provider products used by business teams.
  • Establish and maintain trusted and collaborative working relationships with internal and external teams communicating effectively in writing and verbally.
  • Develop knowledge of internal vendor management policies and their practical application within our business.
  • Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline processes where appropriate.
  • Support invoice administration including raising purchase orders, invoice reconciliation and dealing with invoicing queries from third-party providers.
  • Support the review of contract service agreements for third party providers, to highlight contractual obligations, support performance review, contract negotiation and renewals.

Requirements

  • Relevant experience in areas such as sourcing, procurement operations or vendor management.
  • Exceptional analytical and problem-solving skills, with acute attention to detail and proactive approach to identifying and resolving potential challenges.
  • Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and external stakeholders.
  • Self-starter and able to work under own initiative.
  • Ability to quickly adapt to a high-performance environment.
  • Flexible and open mindset to performing a variety of tasks.
  • Capability to prioritize multiple activities within tight deadlines.
  • Digitally literate and confident with Microsoft 365 products.
  • Experience using Microsoft power platforms and SharePoint administrator experience preferred.

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  • We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

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