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Software Implementation Consultant

2 months ago

Milton Keynes Buckinghamshire, United Kingdom Davies Full time

Our vision

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead.

We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Why work for Davies

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Davies benefits and employee policies are ever-evolving. Currently some of our highlights include:

  • Reward platform – discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • EAP with virtual GP
  • 2 x paid volunteering days
  • Enhanced maternity and paternity leave policies
  • Fostering friendly and fertility support employer
  • Pension - matched contribution at 5%
  • Life Assurance (4 x basic salary)
  • Development, training, and professional qualifications where applicable

The role

As an Implementation Consultant at Davies Technology Solutions (DTS), you will play a crucial role in the technical delivery of client solutions. You will customise and configure solutions, author technical documentation, and provide support to clients, ensuring high-quality implementation and client satisfaction.

Your role involves collaborating with the broader team to enhance development processes, maintain quality, and mitigate project risks. In this dynamic role, you will have the opportunity to contribute to a positive team culture and support clients in their use of our solutions.

IMPORTANT: This position is based in Milton Keynes and will require minimum 2 days per week in the office. Should you be applying form outside a commutable area to MK, please explain your willingness to relocate somewhere on your resume.

Key responsibilities

  • Develop solutions by customising and configuring the product set to meet client requirements.
  • Take responsibility for the technical delivery of key components within larger client solutions, as well as small end-to-end client solutions.
  • Author high-quality technical documentation that supports downstream activities, ensuring clear and comprehensive guidance.
  • Collaborate with the wider team to provide timely support and assistance to existing clients using Worksmart solutions.
  • Assist the project team in delivering high-quality client solutions, working in coordination with other team members.
  • Assess and communicate assigned activity progress based on 'Earned Value' principles, ensuring project milestones are met.
  • Identify and escalate potential project risks and issues early in the project life cycle to mitigate any disruptions.
  • Ensure adherence to quality processes and procedures throughout the implementation process.
  • Collaborate with clients and the broader implementation team to design and estimate technical solutions that align with client needs.
  • Undertake, contribute to, and analyse the output of client workshops to gather high-quality technical and business requirements.
  • Provide training on products to small, 'focused' client audiences to maximise their understanding and utilisation of the solution.

Key skills and experience required.

  • Strong working knowledge of SQL is a must
  • SSRS reporting, JSON, and JavaScript skills and experience
  • Utilising API Calls to facilitate smooth data exchange between systems, ensuring that client requirements are at the forefront of solution design.
  • An aptitude for working with minimal guidance and the initiative to ensure client objectives are met promptly and effectively.
  • Maintain a high level of professionalism and organisational skills in client interactions, ensuring clients experience reliability and trust in our partnership.
  • Work to deadlines and deliver outcomes that surpass client expectations.
  • Skilfully manage relationships with both internal and external stakeholders, representing clients' interests and ensuring they receive exceptional service.
  • Proficient in running face-to-face client workshops, fostering direct engagement, and collaboration with clients to gather high-quality technical and business requirements.
  • Willingness to travel to client sites as required with commitment to offering on-site support and cultivating in-person client relationships.