Helpline Advisor

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of one of our Helpline bases in either Salford, Belfast or Birmingham.

At the NSPCC, our vision is to end cruelty to all children in the UK. It's a unique and ambitious mission — and one you will help us achieve as a Helpline Advisor.

Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it. Join us as a Helpline Advisor and create work that means the world.

The NSPCC Helpline provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

As a Helpline Advisor you will be the first point of contact on the NSPCC Helpline for adults wishing to report child protection concerns. With empathy and sensitivity you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns the caller is sharing.

The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-9pm on weekdays and 9am-6pm on weekends. This also includes working weekends and bank holidays.