Configuration Specialist
1 month ago
The Configuration Specialist will be responsible for the day-to-day coordination of our Software-as-a-Service (SaaS) B2C and B2B programs (InComm Connect) throughout the EMEA region, encompassing program setup, maintenance & support.
Responsibilities:
- Execute initial program configurations in multiple systems which are part of the transaction/order/fulfilment process.
- Perform product set-up and configurations including managing the delivery and submission of all necessary digital assets (copy text, images, etc.)
- Provide internal & external customer support on all technical and process issues; maintaining documentation and training material; providing training on system and program functionality to external and internal stakeholders
- Coordinate of external service providers and vendors (e.g. payment service providers, fulfilment houses, marketing agencies, etc.) and process support
- Maintain operational KPIs and delivering standard and custom reports to internal & external stakeholders on operational program parameters such orders and distribution
Qualifications:
- Experience in managing and administering SaaS programs or other technical platforms
- Ability to work well as part of a region-wide team
- Efficient and proactive
- Highly organized with acute attention to detail
- Ability to prioritise tasks while managing several projects & tasks simultaneously
- Willingness to take ownership and drive projects from end to end
- Ability to adapt in an ever-changing business environment
- Willingness to learn and ambition to be successful
- Highly proficient with technical systems and programs
- Must speak English, German and other languages a plus
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