Software Application Support and Configuration Engineer
3 weeks ago
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service.
Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence.
Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists
Building a replica of Production in DEV
Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
Support the business in creating Jira projects and Confluence spaces
Creating workflows, fields, screens, reports, dashboards etc. Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Provide user and JIRA Admin training
Manage and own any documentation to aid support of the Atlassian suite
Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
Proven track history of upgrading Data Centre configurations and resilient infrastructure
In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
Jira projects, access and administration
Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
Experience in a technical customer support role
Working knowledge of using Jira REST API or other REST based web services
Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
Proficiency in Linux server support and configuration as well as command line troubleshooting utilities
Experience in a technical customer support role
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