Business Analyst

2 days ago

United Kingdom Undisclosed Full time

Role Title: ServiceNow Senior Business Analyst Duration: contract to run until 30/06/2025
Knutsford, Hybrid 2/3 days per week
Our client is looking for a ServiceNow Senior Business Analyst to be responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.

Leading various ITSM customer working and focus groups to solicit requirements
Produce test strategies and engage actively in the testing phase
Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
Take respective ownership throughout the project lifecycle
Conversant with Agile methods including SCRUM

Can identify and map stakeholders of the project
provides examples of own ability to shift well from task to task
Experienced in working in a team, creating and managing project plans
Can identify common types of risks / issues and where project dependencies exist; Can engage with stakeholders of relevant business areas and take decisions

Risk and Control

~ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.


Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform
Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
Can manage the trade-offs of business analysis within time / cost / quality constraints
Had a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform. Business Service Models

Business Knowledge:
Can engage with stakeholders of relevant business areas
Demonstrates a good end to end understanding of the systems processing for the business area & relationships

Functional Analysis:
Has significant experience with major activities, tasks and deliverables of functional requirements analysis:

• Able to lead functional requirement walk-through and quality reviews
• Business Analysis:
Advanced knowledge of business analysis methodologies:

Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
Very good knowledge of how to define/derive business requirements and specifications and able to contribute insights in discussions with senior stakeholders
In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported
Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
Can manage the trade-offs of business analysis within time / cost / quality constraints

Works collaboratively with others, achieving a greater contribution by working together rather than alone:

• Works in partnership with the customer to enhance systems and processes to help generate more business
• Involves senior leaders in projects at appropriate times to show department’s commitment to its customers

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