Senior Licensing Services Consultant

6 days ago

Leatherhead Surrey, United Kingdom Bytes Software Services Full time

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

PURPOSE OF JOB:

As part of the Bytes License Services team, the Senior Consultant will be responsible for delivering best in class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, you will provide expert guidance on optimising asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that align with industry best practices.

License Services Delivery:

  • IT Asset Management - Best Practice and Lifecyle:
  • Facilitating Maturity assessment workshops & report delivery.
  • Remote & Onsite customer operational support, reporting & guidance.
  • End-to-end application request management. (Onboarding/Managing/Decommissioning).
  • Risk Remediation Recommendations.
  • Customer Strategy, Policy & Process development.
  • Vendor Audit Support (Process & Advice).

SAM Toolset Operations:

  • Agreement/Contract Management.
  • Renewal/Expiry Management.
  • Entitlement & Purchase Management
  • Entitlement Assignment & Compliance reporting. (Trends/Changes/Risks/Issues).

Engagement Management:

  • Project delivery planning, in conjunction with Project Management / Service Delivery.
  • Proactive ownership of customer relationships.
  • Support and identification of planning and implementation of non-standard services.
  • Collaboration with Sales Team to positively influence service renewal.

Contribution to Governance Reporting:

  • Creation and presentation of customer Service Review content.
  • Contribution and distribution of Stakeholder Reporting.
  • Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads.

As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly.

The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role.

KEY RESPONSIBILITIES:

  • Ownership of task from assignment through to delivery.
  • Effective escalation of identified risks to timely or accurate delivery of contractual commitments.
  • Using initiative to highlight anomalies or relationships in datasets.
  • Build and maintain effective working relationship with customers.
  • Development and maintenance of knowledge and process library.
  • Proactively support and identify service improvement initiatives.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C) - ESSENTIAL
  • A-Levels - DESIRABLE

Experience:

  • Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales - ESSENTIAL
  • Competency to delivery multiple vendor licence positions independently - ESSENTIAL
  • In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM - ESSENTIAL
  • Experience of working with ServiceNow SAM Pro tool within a consultancy environment - DESIRABLE

CORE COMPETENCIES & SKILLS:

  • Organised individual with excellent time management.
  • Accuracy and attention to detail essential.
  • Copes well under pressure and can meet deadlines.
  • Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite.
  • Self-motivated and able to take responsibility.
  • Tenacious, adaptable and quick to learn.

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