Senior Licensing Services Consultant
6 days ago
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
As part of the Bytes License Services team, the Senior Consultant will be responsible for delivering best in class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, you will provide expert guidance on optimising asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that align with industry best practices.
License Services Delivery:
IT Asset Management - Best Practice and Lifecyle:
Remote & Onsite customer operational support, reporting & guidance.
Risk Remediation Recommendations.
Customer Strategy, Policy & Process development.
Vendor Audit Support (Process & Advice).
Agreement/Contract Management.
Entitlement Assignment & Compliance reporting. (Trends/Changes/Risks/Issues).
Project delivery planning, in conjunction with Project Management / Service Delivery.
Proactive ownership of customer relationships.
Support and identification of planning and implementation of non-standard services.
Collaboration with Sales Team to positively influence service renewal.
Creation and presentation of customer Service Review content.
Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads.
As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly.
Effective escalation of identified risks to timely or accurate delivery of contractual commitments.
Proactively support and identify service improvement initiatives.
Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C) - ESSENTIAL
Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales - ESSENTIAL
Experience of working with ServiceNow SAM Pro tool within a consultancy environment - DESIRABLE
Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite.
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